Job Overview
The Transport Controller is responsible for managing the execution, direction, and coordination of all transportation matters within the organization. This includes managing drivers, expenditure, organizing schedules & routes, ensuring that vehicles are safe and meet legal requirements, and making sure that drivers are aware of their duties.
Duties and Responsibilities
- Control drivers for Delivery and Collection expectations.
- To monitor services and report any issues accordingly.
- Ensure drivers are in correct uniform and identifiable with relevant passes, report any failures to the Transport Manager
- Answer telephones
- Communicate with the Customer Service Team
- Monitor emails
- Communicate with the Operations Team
- Contact customers to confirm collection/deliveries.
- Communicate with Subcontractors
- UK Tracking.
Qualifications/Skills
- Excellent knowledge of London
- Excellent communication skills, together with a professional and helpful attitude
- Possess strong computer skills and experience in using Microsoft Office.
- An understanding of office administration systems and the ability to work accurately to these systems.
- An experienced team worker and can work unsupervised on own initiative at times.
- Ability to manage own workload and time daily to ensure tasks are completed in a timely manner.
- Experience of working to tight deadlines
- Able to react quickly to information, helping solve any challenges to routes
- Able to remain calm and focused under time pressure
- Able to solve problems independently and with confidence
- Able to communicate effectively especially by email and phone
- Has a logical and methodical approach to all tasks
- literate including warehouse software and Microsoft packages
- Experience using in-house transport management systems is an advantage
- Experienced in dealing with the public, ideally through a customer relations role or another similar customer focused position.
- Strong organizational skills to demonstrate planning your time and your workload effectively, with an ability to meet deadlines.
Pay: £15,267.20 per year
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
- Sick pay
Work authorisation:
- United Kingdom (required)
Work Location: In person
