Overview
We are seeking a highly motivated and experienced Hotel Operations Manager to oversee the daily functions of our hotel. The ideal candidate will possess strong leadership skills, extensive hospitality experience, and a passion for delivering exceptional guest services. This role offers an exciting opportunity to lead a dynamic team in a fast-paced environment, ensuring operational excellence and guest satisfaction. Multilingual and bilingual abilities are highly desirable to facilitate communication with diverse clientele and staff. The successful applicant will have a background in hotel management, human resources, and supervising teams, demonstrating a commitment to organisational efficiency and service quality.
Duties
- Oversee all aspects of hotel operations, including front desk, housekeeping, maintenance, and food & beverage services
- Lead, motivate, and supervise staff to ensure high standards of guest service and operational efficiency
- Coordinate with departments to ensure seamless daily operations and resolve any issues promptly
- Implement and monitor policies and procedures to uphold health, safety, and quality standards
- Manage guest relations by addressing complaints or special requests professionally and efficiently
- Assist with recruitment, training programmes, and performance evaluations for team members
- Develop strategies to optimise revenue generation while maintaining excellent service standards
- Conduct regular inspections of the property to ensure cleanliness, safety, and maintenance standards are met
- Analyse operational data to identify areas for improvement and implement corrective actions
- Foster a positive work environment that promotes teamwork, professional development, and organisational growth
Experience
- Proven supervisory experience within the hospitality industry, ideally in hotel management or similar roles
- Extensive hotel experience with a comprehensive understanding of guest services operations
- Strong leadership skills with the ability to manage diverse teams effectively
- Experience in human resources functions such as recruitment, training, and performance management
- Multilingual or bilingual capabilities are highly advantageous for communicating with international guests and staff
- Excellent organisational skills with the ability to multitask in a fast-paced environment
- Demonstrated ability to problem-solve efficiently whilst maintaining professionalism under pressure
- Knowledge of hospitality software systems and operational procedures is preferred
This position offers an engaging opportunity for a dedicated professional committed to excellence in hospitality management.
Pay: £30,000.00-£75,000.00 per year
Benefits:
- Casual dress
- Company events
- Discounted or free food
- Employee discount
- Health & wellbeing programme
Work Location: In person
