We are seeking a motivated and driven Retail & Sales Manager to lead our sales and shop team and drive the growth of our retail operations.
Key Responsibilities
- Manage and motivate the sales and shop team to deliver excellent customer service.
- Set, monitor and achieve sales targets and business objectives.
- Manage stock ordering and ensure appropriate stock levels are maintained.
- Coordinate delivery schedules and ensure products are delivered safely and on time.
- Support the development and launch of new product lines.
- Benchmark products to ensure quality, competitiveness and compliance with relevant regulations.
- Monitor sales performance, identify opportunities for growth and improve overall commercial performance.
- Build strong relationships with customers, suppliers and key stakeholders.
Qualifications/Skills/Experience/Behaviours
- Experience in retail management.
- Awareness & understanding of FCA Regulation & Data Protection Legislation.
- Excellent IT skills including Microsoft Office software and in particular, Microsoft Excel.
- Enthusiastic and a positive attitude to work is essential.
- Ability to work on own initiative as well as collaboratively, working with all levels of the business to establish a positive customer focused culture.
- Leads with a customer focused attitude that sets a culture within the team.
FCA Conduct Requirements
As an employee of a Financial Services firm regulated by the Financial Conduct Authority (FCA), you are required to comply with the FCA Conduct Rules as set out in COCON 2, summarised below. The firm has set clear objectives in its Conduct Rules Policy including further information to assist employees to comply with these rules.
First Tier Individual Conduct Rules
1 You must act with integrity
2 You must act with due care, skill and diligence
3 You must be open and cooperative with the FCA, the PRA and other regulators
4 You must pay due regard to the interests of customers and treat them fairly
5 You must observe proper standards of market conduct
6 You must act to deliver good outcomes for retail customers
Second Tier Senior Manager Conduct Rules
SC1 - You must take reasonable steps to ensure that the business of the firm for which you are responsible is controlled effectively
SC2 - You must take reasonable steps to ensure that the business of the firm for which you are responsible complies with the relevant requirements and standards of the regulatory system
SC3 - You must take reasonable steps to ensure that any delegation of your responsibilities is to an appropriate person and that you oversee the discharge of the delegated responsibility effectively
SC4 - You must disclose appropriately any information of which the FCA or PRA would reasonably expect notice
Joining the Family Finance Group means becoming part of a business with over 70 years of trusted service in the finance industry. But it’s not just about legacy—it’s family, the people and the culture that make it thrive today.
Ready to Apply?
If you’re as excited about this opportunity as we are, we’d love to hear from you. Send your CV and a brief cover letter to tell us why you’d be a great fit.
Become a valued member of our team today!
Joining Family Finance Group means becoming part of a company with over 65 years of trusted service in the finance industry. But it’s not just about legacy—it’s about the people and the culture that make it thrive today.
Here’s why someone might love working there:
- People-first culture: Family Finance prides itself on a personal, friendly approach—not just with customers, but with colleagues too. You’re not just a number; you’re part of a close-knit team that values your voice.
- Supportive benefits: From enhanced parental leave, charity days, to wellbeing programs and casual dress days, we offer perks that show they care about life beyond the office.
- Community roots: Based in Tredegar, the company has deep ties to the local area and a reputation for reliability and integrity.
- Modern flexibility: With flexible working options and a proactive approach to colleague engagement, they’re not stuck in the past—they’re evolving with the times.
If you’re looking for a workplace that blends tradition with a modern, people-focused ethos, Family Finance Group might just be your next great move.
To view our privacy policy please head over to our website on -Privacy Policy - Family Finance - https://www.familyfinanceltd.co.uk/privacy-policy/
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Commission after probation (terms and conditions apply)
- Bereavement leave
- Company events
- Cycle to work scheme
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- Paid volunteer time
- Sick pay
Pay: £32,000.00 per year
Benefits:
- Cycle to work scheme
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- Paid volunteer time
- Sick pay
Experience:
- Management: 3 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
