Company Overview
ACS Aviation Industries is a 145 repair station specialising in the maintenance, repair, and overhaul of Boeing and Airbus structural components. Located in a purpose-built facility in Braintree, we are committed to delivering reliable, high-quality solutions with exceptional customer service at the core of our operations.
Summary
We are looking for a proactive and detail-focused Customer Service Coordinator to join our team. The ideal candidate will have proven customer service and administrative experience, with the ability to work efficiently and accurately in a fast-paced environment where attention to detail is essential.
Duties
- Liaising with customers and responding to enquiries in a professional manner
- Generating internal Work Orders as per instructions on customers orders
- Preparing and processing invoices
- Providing customer quotes and following up regularly to maintain communication
- Arranging customer collections
- Answering and fielding incoming telephone calls
- Maintaining accurate filing and administrative records
Requirements
- GCSE C / Grade 4 in both English & Mathematics is essential
- Minimum of 3 years’ experience in a customer service role is essential
- Minimum of 1 year of office-based administrative experience is essential
- Strong attention to detail and accuracy, with the ability to follow processes and procedures precisely
- Reliable, punctual, and able to work effectively as part of a team
- Strong multitasking and organisational skills
- Excellent verbal and written communication skills, including professional telephone etiquette
- Proficient in Microsoft Office applications, including Word, Excel, and Outlook, with strong general computer skills
Working Hours
Monday - Thursday 8am - 4:30pm
Friday 8am - 3:30pm
Please note: This is an office-based position. Remote or hybrid working is not available.
Pay: £27,000.00-£28,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Gym membership
- Private medical insurance
Application question(s):
- Do you have GCSE C / Grade 4 in both English & Mathematics? If so, please provide your grades.
Experience:
- Customer service: 3 years (required)
- office-based administrative : 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
