About Rightangled
Rightangled is a rapidly growing online pharmacy committed to innovation in healthcare and excellent customer service. We provide prescription medications, over-the-counter products, and personalised healthcare services to our customers across the UK.
Role Overview
We are seeking a proactive and customer-focused Customer Service Assistant to join our team. This role involves supporting customers with product inquiries, order processing, and resolving any issues to ensure a positive experience.
Key Responsibilities
-
Respond promptly and professionally to customer inquiries via phone, email, or live chat.
-
Assist customers with placing, modifying, or cancelling orders.
-
Provide accurate information about products, prescriptions, and delivery timelines.
-
Address and resolve customer concerns and complaints efficiently.
-
Collaborate with different teams to ensure effective order fulfillment and customer satisfaction.
-
Maintain accurate records of customer interactions and transactions.
-
Comply with company policies and regulatory requirements.
Requirements
-
Previous experience in customer service, ideally within healthcare, pharmaceutical, or MedTech sectors.
-
Excellent verbal and written communication skills.
-
Strong problem-solving skills and attention to detail.
-
Ability to multitask and work efficiently under pressure.
-
Good organisational skills and ability to maintain accurate records.
-
Commitment to customer privacy and confidentiality.
-
Flexibility to work varying shifts, including weekends if required.
Benefits
Why Work With Us?
At Rightangled, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You’ll be joining a growing company that’s at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care.
What We Offer
-
Annual discretionary performance bonus
-
Access to cutting-edge technology and tools to support your work
-
Employee discounts on our healthcare products
-
Opportunities for personal and professional development within a forward-thinking company
