About the Role
DM Mulia Business Services Ltd operates within the business support, corporate services, client coordination, and operational management sector, helping organisations improve service delivery, internal processes, and overall business performance. We are seeking a Head of Business Services to lead service operations, oversee team performance, and support the continued growth of the organisation.
Why Join Us?
Senior Leadership Opportunity
Lead business service operations and contribute to the long-term direction of a growing UK-based company.
Competitive Compensation
Receive a realistic and competitive annual salary aligned with senior business services roles in Manchester.
Professional Business Environment
Work in a structured setting that values service quality, accountability, collaboration, and continuous improvement.
Meaningful Business Impact
Help improve operational performance, client satisfaction, and business growth.
Key Responsibilities
- Lead business service operations and daily departmental activities
- Develop strategies to improve service quality, workflow, and operational efficiency
- Oversee client support, internal coordination, reporting, and service standards
- Manage team performance, staff development, and operational priorities
- Monitor budgets, service metrics, risks, and improvement opportunities
- Build strong relationships with clients, vendors, and internal stakeholders
- Prepare senior-level reports and support business planning decisions
What We Are Looking For
Experience
- Strong experience in business services, operations management, client services, corporate support, or service delivery leadership
- Previous senior management or department-level leadership experience is preferred
- Experience working in a UK-based professional services environment is an advantage
Skills
- Business services leadership
- Operations planning and process improvement
- Client relationship and stakeholder management
- Team supervision and staff development
- Strong communication, organisation, and decision-making skills
Education
- Bachelor’s degree in Business Administration, Management, Operations, Communications, or a related field
- Professional certifications in operations management, leadership, project management, or service management are an advantage
Pay: £66,000.00-£86,000.00 per year
Benefits:
- Casual dress
- Company events
- Financial planning services
- Health & wellbeing programme
Work Location: In person
