Full time position – Excellent salary plus benefits
An exciting opportunity has arisen to join the team at the brand new Leighton Leisure and Community Centre. Opened in June 2026 following a multi-million-pound investment, the centre is one of the most modern leisure facilities in the region, featuring a state-of-the-art gym, swimming pools, fitness studios, café and community spaces. As our Customer Service/Retail Manager, you'll play a key role in delivering an exceptional customer experience within this fantastic new facility, leading a passionate team and helping shape the centre as it continues to grow at the heart of the local community.
Everyone Active is currently seeking an ambitious and self-motivated individual to take on this role who is ready to embrace our brand mission of 30 minutes of activity 5 times a week
The successful candidate will be responsible for driving exceptional customer service standards, delivering key performance results and supporting the development of the centre and the team.
We need a Customer Service Manager who will…
- Manage the day-to-day operations of the customer service team ensuring that the highest levels of service and safety are achieved
- Be highly motivated, enthusiastic and have a can do attitude
- Be both a role model for the customer service team and make the centre a fun and friendly environment for both colleagues and customers alike
- Have excellent communication skills and be confident in using computers
- Be able to work under your own initiative
- Be able to manage stock control systems and retail products within the centre
You will be required to work days, evenings, weekends bank holidays
What can we do for you?
Well, along with a competitive salary and opportunities for development, you’ll also get to enjoy working in a vibrant, exciting and friendly environment. Furthermore, as an added bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.
If this sounds like you, we’d love you to get in touch. Simply email your CV and covering letter to [email protected]
Job Type: Full-time
Pay: £30,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- On-site parking
- Store discount
Application question(s):
- Please describe your experience managing a customer-facing team
- This role includes overseeing the centre's customer communications and social media. Please describe any experience you have creating content, managing social media accounts or responding to customer enquiries online.
- How would you deal with a complaint that had been posted publicly on social media?
- This role requires regular evening and weekend working. Are you able to meet this requirement?
- What does outstanding customer service mean to you, and how do you ensure your team delivers it consistently?
Work Location: In person
