Rental Advisor
Shelbourne Motors is one of Northern Ireland’s most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used car supermarkets and our expanding Fleet (Fleet4U) and Rental (SVRgo) divisions.
Recently, Shelbourne Motors has undergone a major period of transformation and recognition.
Most recently, we were proudly awarded the following:
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Dealer Group of the Year 2024 & 2025
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EV Dealer of the Year 2025
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Best Marketing Campaign 2025
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Business Eye – Northern Ireland’s Fastest Growing Family Business
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AM Awards – Highly Commended: Best Marketing Strategy
Our people, our ambition, and our long-term vision drive our success: to be the most trusted, customer-centred, and sustainable automotive group.
Location: Portadown or Newry
Hours of work:
Monday–Friday 8.30am – 5.30pm
Plus alternate Saturdays 9.00am – 1.00pm
The Role
The purpose of the rental advisor is to provide support to the rental manager and team. Delivering the highest level of customer satisfaction is paramount to this role. The role will involve meeting and greeting rental customers face-to-face and offering advice on the appropriate services. Answering telephone / online queries promptly and politely is a large part of the role. The role will involve handling visa transactions, arranging insurance cover and completing rental paperwork accurately for both customers and the internal accounts department. Business generation will form part of the role; therefore, the post holder will be required to conduct prospecting telephone calls and convert enquiries into bookings. The role may also occasionally require assisting the driving team in delivering and collecting customers and vehicles in a friendly, courteous and professional manner.
The ideal candidate will have a full valid driving licence and proven customer advisory and administrative experience, preferably in a similar role within the motor or logistics industry. They will have the ability to process information accurately and efficiently. Computer literacy is essential, including a working knowledge of Microsoft packages. It is essential the successful candidate has excellent communication skills, both verbal and written. Working as part of a team, being flexible and being able to work overtime on occasions, along with having a customer-focused approach, are necessary to be successful in this role.
If you meet these requirements and believe you would be a valuable addition to our team, we would like to hear from you.
To Apply
Online: Upload your CV & submit, with the location Portadown or Newry on the cover letter box
Speak to us in confidence by calling HR Direct Line 028 3839 6800
Shelbourne Motors Limited is an Equal Opportunities Employer.
