Role: Senior Pensions Administrator
Salary: £38,500 - £46,300 per annum depending on skills, knowledge, and experience
Band: 2
Position type: TfL Permanent
Location: Palestra ( Southwark- London)/Hybrid
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.
Job Purpose
The Senior Pensions Administrator is responsible for providing specialist Pensions advice on all pensions lifecycle events including supporting the administration of complex pensions transactions. This role is the Subject Matter Expert (SME) on resolving Pensions related queries ensuring adherence and compliance with legislation.
Key accountabilities
- Provide specialist advisory and administrative services to employees and management on all Pensions/Pensions payroll queries ensuring delivery of the core services of the Pension Fund Office
- Take ownership and resolve all pensions lifecycle queries through investigation and analysis, ensuring customer expectations are met whilst managing own workload from start to finish
- Apply expert knowledge and use relevant technology effectively to resolve customer issues
- Ensure all data is logged on the relevant pensions system in a timely, accurate and consistent manner and ensure that all documentation is maintained and stored within the data protection guidelines
- Responsible for checking and authorising the calculations of benefits completed by the other team members for all benefits provided by the Pension Fund and escalate where appropriate
- Actively monitor and control own transactions to achieve efficiency and best value, managing workload through work manager and any other relevant system
- Accountable for tracking case management performance and service handling performance against SLAs
- Continuously seek to identify ways to improve, challenging current practice and suggesting a better way, ensuring compliance and customer satisfaction
- Provide guidance and support to junior members of the team through training and coaching (as required)
Skills, Knowledge and Experience
Knowledge
- Advanced knowledge of The principles and practice of pensions and payroll administration
- Advance knowledge of Pensions Fund Administration Agreement
- Advance knowledge of Trust Deed and Rules
- Advanced knowledge of the legal and tax law regarding Pensions
- Advanced knowledge of the legal and tax law regarding finance
- Knowledge of external Developments and best practice in Pensions
Skills
- Applying pensions policies and procedures (PRACTITIONER)
- Service level agreements (PRACTITIONER)
- Data entry and maintenance (PRACTITIONER)
- Attention to detail (PRACTITIONER)
- Case Management (PRACTITIONER)
- Pensions Systems (PRACTITIONER)
- Application of Pension Fund Rules and Pensions legislation (PRACTITIONER)
- Strong communications skills with both internal and external stakeholders(PRACTITIONER)
Experience
- Experience of working towards strict deadlines
- Experience of handling sensitive and confidential matters
- Experience of using case management and pensions administration and payroll systems
- Experience of handling complex pensions enquiries
- Experience of communicating clearly and effectively with people from different backgrounds and at all levels
- Experience of administering final salary pension arrangements, current pensions legislation and its impacts on final salary pensions.
Equality, diversity, and inclusion
We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.
Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.
Application Process
Please apply using your CV and a brief covering letter.
Think carefully about the skills, knowledge and experience in the advert and cover this in your CV. PDF format preferred and do not include any photographs or images
The closing date for applications is Sunday 6th September 2026 @ 23:59
Interviews will be held w/c 28th of September 2026.
All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
Vetting Process
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel
