About Us:
Innovations in Care Ltd is proud to be Hull’s first CQC Outstanding-rated supported living provider of our kind. We are a multi-award-winning service, known for our commitment to supporting people that others cannot — always through a truly person-centred, values-driven approach. Our work transforms lives, and we are looking for someone who shares that passion to join our team.
Job Description:
You will be an experienced, passionate, and resilient House Manager to lead one of our specialist supported living services for young adults living with complex and co-occurring mental health diagnoses and learning disabilities. You will be responsible for the day-to-day management of the service, ensuring high standards of care, support, safeguarding, and staff leadership are consistently delivered.
As a House Manager, you will play a key role in creating a safe, structured, and therapeutic home environment where individuals are empowered to live as independently as possible while managing risk and promoting recovery. You will lead and support a team of Support Workers, ensuring that support is person-centred, trauma-informed, and aligned with the organisation’s values and CQC standards.
We are looking for a permanent full-time House Manager to work within our community-based supported living services across various locations in Hull (HU7, HU8, HU9).
This is a dynamic and hands-on leadership role that requires strong organisational skills, emotional resilience, sound judgement, and the ability to lead by example. Our services are not institutional or restrictive—we walk alongside people on their journey towards independence, even when that road is complex.
You will have strong organisational skills, emotional resilience, sound judgement, and the ability to lead by example.
Key Responsibilities
- Oversee the day-to-day running of the supported living service, ensuring safe, effective, and high-quality support is delivered at all times.
- Lead, supervise, and support a team of Support Workers through regular staff meetings and supervisions, competency observations, performance management, and reflective practice.
- Ensure all support is delivered in line with Care Plans, Positive Behaviour Support Plans, Risk Assessments, Safeguarding Procedures, and Crisis Response Protocols.
- Promote a culture of person-centred care, dignity, independence, choice, and least restrictive practice throughout the service.
- Develop and maintain therapeutic relationships with clients, supporting them to achieve positive outcomes and increased independence.
- Ensure accurate and timely completion of care records, incident reports, medication documentation, audits, and other governance requirements.
- Monitor and maintain compliance with CQC standards, company policies, and relevant legislation.
- Manage staffing arrangements throughout the organisation, including rotas, annual leave, sickness absence, and shift cover to ensure safe staffing levels are maintained.
- Participate in recruitment, induction, onboarding, and ongoing development of staff members.
- Work collaboratively with mental health professionals, commissioners, social workers, families, and other external professionals.
- Support with safeguarding investigations, incident management, and debrief processes where required.
- Lead by example in responding to incidents and crisis situations, including participating in physical interventions where absolutely necessary and in line with training and individual Care Plans.
- Contribute to continuous service improvement and help maintain a positive team culture across the organisation.
- Participate in on-call duties where required.
- Participate in mandatory training days and management meetings
About You (Person Specification)
Essential:
- Demonstratable experience supporting adults within the health and social care sector and it is preferred that you have experience in mental health needs or complex behaviours within a care, supported living, or community setting.
- Previous experience in a senior, supervisory, or management role within health and social care.
- Strong understanding of mental health diagnoses, trauma-informed practice, safeguarding, PBS, and risk management.
- Confidence in leading teams and managing challenging behaviour, including the ability to remain calm and make safe decisions under pressure.
- Strong organisational and leadership skills, with the ability to effectively manage workloads and priorities.
- Excellent written and verbal communication skills, including the ability to maintain accurate records and produce professional reports.
- Physically able and willing to participate in physical interventions where appropriate (training provided).
- Commitment to promoting independence, dignity, equality, and the rights of individuals.
- Flexible, resilient, reflective, and proactive approach to leadership and problem solving.
- Ability to work collaboratively as part of a multidisciplinary team.
Desirable:
- Level 3 Diploma in Health and Social Care (Adults) or equivalent (or willingness to work towards).
- Level 5 Diploma in Leadership for Health and Social Care (or willingness to work towards).
- PMVA or equivalent restraint/intervention training (BILD/RRN standards desirable).
- Experience supporting individuals with personality disorders, dual diagnoses, forensic histories, or high-risk presentations.
- Experience managing CQC-regulated services.
- Full UK driving licence and access to a vehicle.
Shift Times
- 9am – 9pm (day shift)
- 9am – 9am next day (including sleep – 9am to 11pm and then sleep, 7am to 9am)
- Waking nights 9pm – 9am
- Flexibility required to meet the needs of the service, including participation in on-call duties.
Innovations in Care is committed to safeguarding and promoting the welfare of vulnerable adults. All appointments are subject to satisfactory references, identity checks and an enhanced DBS check.
Pay: £27,300.00-£28,210.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Referral programme
Ability to commute/relocate:
- Kingston upon Hull HU7: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Have you previously worked for Innovations in Care, either directly as a colleague or through an agency
Work authorisation:
- United Kingdom (required)
Work Location: In person
