At ICAHT, the patient experience starts long before treatment begins.
Whether it’s a phone call before booking or greeting somebody as they walk through the door, you will help set the tone of the clinic by creating a warm, calm and welcoming atmosphere where patients immediately feel comfortable and cared for.
Many of our patients attend the clinic regularly, some weekly and others monthly, meaning you become a familiar and trusted part of their journey alongside their practitioner.
We are a holistic clinic, offering a range of treatment modalities including chiropractic, hijama, cupping therapy, acupuncture and fascial release And yes ... of course you get to experience the treatment interventions we offer as part of your employment!
Skills & Qualities You need…
A strong sales ability and a good understanding of how to communicate our value in a natural and professional way.
Not every patient needs to be “sold to”, but when appropriate, you should feel confident guiding conversations, explaining treatment packages and recommending suitable products or ongoing care options while maintaining the calm and welcoming tone of the clinic.
Confidence is essential, particularly during events where one of your key responsibilities will be encouraging people to come over and speak with practitioners.
You do not need expert anatomical or treatment knowledge, but you should feel comfortable speaking confidently about the clinic, what we offer and how we help people.
Excellent communication skills are essential for this role.
We are looking for somebody who can build genuine rapport with patients, remember details about their lives and create a personalised experience that makes people feel valued and cared for. Something as simple as following up on a conversation from a previous appointment can make a huge difference to a patient’s experience!
You will be responsible for helping manage the Bristol clinic diary and ensuring everything runs efficiently throughout the day.
This includes avoiding double bookings, understanding where patients are within their treatment journey, communicating important notes to practitioners, following up with late patients and keeping the clinic organised overall. Strong organisation is essential to keeping the clinic operating smoothly.
We want somebody who genuinely cares about helping the clinic grow and improve. Whether it's introducing a new herbal tea or intro pack for patients - we value people who are proactive, engaged and excited to be part of building something long-term with the rest of their team!
- Interest In Health & Wellness
Our philosophy at ICAHT is to seek long-term health, as you’re one of the first points of contact for patients, it’s important that you genuinely have an interest in health, wellness and helping people improve their quality of life…. Yes, we do have chocolate biscuits with our tea, and skip training sometimes but as an overall the ICAHT team all have individual passions for physical and mental health that is natural to promote to our patients.
The role
This is a part-time role based inside the clinic on Thursdays from 10am – 5/6pm
Alongside 1 - 2 events around Bristol typically on Wednesdays with times ranging from 9am - 7pm (All agreed ahead of time)
This can expand to also include Mondays and Saturdays inside the clinic within the first 3 months
Starting salary for this role is £13 + commission from packages sold, but this is dependent on experience and can be discussed.
If you are somebody who enjoys working with people, thrives in a welcoming environment, and wants to be part of a clinic that promotes health and wellness, we’d love to hear from you.
Pay: From £13.00 per hour
Benefits:
- Casual dress
- Employee discount
- On-site parking
Work Location: In person
