Job Ref: MAN3509
Branch: Bowfield Hotel Spa
Location: Bowfield Hotel Spa
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: Variable across Mon-Sun
Hours per week: 45
Posted date: 17/08/2026
Closing date: 17/09/2026
We’re about much more than hospitality! We’re striving to make life better for people – whether they are team, guests or community, through our everyday actions and decisions. Our team care for others, bring their best and help us move forward, whatever job they do.
Our General Managers will lead, guide and coach the brilliant team we have in our venues. Working daily to offer support and guidance, and finding ways to make hospitality better for them.
Operations
- Oversee all departments
- Ensure day-to-day operations run smoothly and guest service standards are consistently met
- Handle escalated guest complaints or issues that department managers can't resolve
- Ensure health, safety, and fire standards are met
- Deliver exceptional guest service and ensure standards are always kept high.
- Work closely with the Operations Director and the wider Support Team to continually seek little improvements that make a big difference
Financial Management
- Own the hotel's PL — responsible for meeting revenue targets and controlling costs
- Set and monitor budgets across departments including payroll recruitment
Team Leadership
- Hire, train, and manage department heads - who in turn will take care of their teams
- Oversee people matters — disciplinary issues, promotions, payroll levels
- Ensure culture is based around team satisfaction with regular reviews and feedback
- Ensure all legal compliance training is completed within the hotel
Guest Experience
- Personally engage with VIP guests, loyalty members, or wedding clients
- Handle escalated guest complaints or issues that department managers cannot resolve on their own
- Take pride and ownership of the overall upkeep in the hotel - reporting any issues to maintenance and ensure the team keep on top of the expected standards
Sales, Marketing Revenue
- Drive occupancy and revenue growth
- Build relationships with clients, event planners, external suppliers
The job duties are not exhaustive and any related operational activities would fall under your remit.
We are looking for an individual who loves the hospitality industry and has worked at a General Managers position or similar level. We want someone who genuinely cares for their team and wants them to succeed just as much as the business does!
Skill and experience are necessary to do this job, but we also want someone who shares our vision of a hospitality industry that is better and sees themselves being part of the team who can make this happen!
We pay a fair wage – with our hourly pay being higher than the Government rates, at a minimum.
We make life better for our team by:
- Offering great perks and benefits to be enjoyed by you and your family!
- Sharing our profits with you after 1 year of service
- Giving you free meals, soft drinks and hot drinks on shift
- Listening to our team via surveys and feedback sessions
- Offering free wellbeing services and resources, for help whenever you need it
- Creating great learning and development opportunities to support your career
Bowfield Hotel Spa
For moments together…
Located in stunning countryside, but just 15 minutes from Glasgow Airport, Bowfield Hotel Spa welcomes families, couples and friends to enjoy various experiences. Accommodation features hotel rooms, 9 lodges with hot tubs, and a special honeymoon lodge with hot tub overlooking Ben Lomond. Guest facilities include a premium Health Club, AURA Spa, restaurant, bar, café and soft play. A popular wedding and events venue, Bowfield also has various function spaces. It’s a relaxing countryside escape everyone will enjoy!
