The Membership Manager sits at the centre of the space, responsible for creating an environment where members choose to stay. Everything in this role connects back to retention, building strong relationships, maintaining high standards, and ensuring the experience consistently feels worth it.
You are visible, hands-on, and close to your members. You understand their businesses, their needs, and when something is not quite right, often before they say it out loud.
This role blends people leadership, community building, and operational ownership. You lead your team, hold the standard of the space, and ensure that every part of the experience reflects what Work.Life stands for.
What You’ll Be Responsible For
Member Retention and Relationships
Build strong, personal relationships with members, understanding their businesses, needs, and plans
Team Leadership and Development
Lead and develop your Assistant Membership Manager, providing clear feedback, support, and growth opportunities
Space Standards and Operations
Maintain a consistently high standard across the space, ensuring it is clean, organised, and ready at all times
Commercial Awareness and Performance
Relationship Management: You have experience building and maintaining strong relationships, understanding customer needs, and managing conversations that impact retention.
Leadership: You are confident leading and developing others, setting clear expectations and supporting performance over time.
Operational Awareness: You understand how to run a space or service environment, balancing people experience with practical delivery.
Commercial Thinking: You are comfortable managing targets, spotting opportunities, and understanding the link between experience and revenue.
Organisation and Ownership: You stay on top of multiple priorities, follow things through properly, and maintain high standards without needing close oversight.
This role suits someone who enjoys being at the centre of a space, balancing people, operations, and performance. You are naturally proactive, detail-oriented, and motivated by creating an environment where things run smoothly and people feel looked after.
You take pride in building relationships, leading a team, and seeing the direct impact of your work on retention and overall performance.
Who This Role May Not Be For
This role may feel less suited to someone who prefers a purely operational or purely strategic position, as it requires both hands-on involvement and ownership of outcomes.
It may also not be the right fit if you are less comfortable managing people, handling challenging conversations, or being consistently visible within a fast-moving environment.
