Our purpose is to address the challenges caused by climate change and urbanisation by providing water, climate and ventilation management solutions. Together, we create sustainable living.
As a growing FTSE 250 business with global ambitions, Genuit offers the opportunity to work across multiple construction sectors within the Group and be part of shaping the future direction of the organisation.
We are looking for a Service Desk Lead to support the day-to-day operations of our Service Desk, ensuring the delivery of high-quality, efficient and professional IT support across the business.
This role combines technical expertise with team leadership , supporting team development, coordinating workloads and maintaining excellent service standards. You will also provide support to our Service Desk Analyst based at another site.
Support the leadership and coordination of the Service Desk team to deliver service excellence
Plan, allocate and monitor workloads to ensure SLAs and service levels are achieved
Provide technical guidance and oversee incident, problem and escalation management
Assist with service reporting, documentation and knowledge management
Support recruitment, onboarding and development of team members
Help drive continuous improvement across processes, policies and service delivery
Strong experience in IT support, troubleshooting and service desk environments
Proven ability to coordinate workloads and support team performance
Experience with ITSM tools and managing tickets in line with SLAs
Confidence working with Microsoft 365, Active Directory/Entra ID and endpoint tools
Excellent communication skills with the ability to engage stakeholders at all levels
A calm, resilient and customer-focused approach
Our Benefits
Entitled to 25 days holiday
Holiday purchase scheme
Life Assurance x3 of annual salary
Pension contribution matched up to 8%
Save as you earn Genuit Sharesave scheme
