JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Engineering Team Leader - Mobile Engineering Team
Location
Midlands
Role Overview
The Engineering Team Leader will oversee and coordinate the mobile engineering team, ensuring efficient delivery of engineering services across multiple client sites within the Midlands region. This role combines technical expertise with people management, requiring strong leadership skills to drive operational excellence and team performance.
Key Responsibilities
Team Leadership & Management Lead, mentor, and develop a team of mobile engineers, conducting regular performance reviews and identifying training needs. Allocate work assignments effectively based on skills, location, and urgency. Foster a collaborative team culture focused on safety, quality, and customer service excellence. Develop Technical Supervisors for cover and support when appropriate through cross-training.
Operational Delivery Ensure planned preventative maintenance (PPM) schedules are completed on time and to specification. Coordinate reactive maintenance callouts and emergency responses. Monitor job completion rates, first-time-fix rates, and overall service delivery metrics. Maintain effective communication with clients regarding service delivery and engineering issues. Lead twice daily performance management calls with CEC.
Work Order Management & Planning Review technician diaries daily, batching work orders to achieve full efficiency and minimise returns. Combine backlog review, monthly PPMs, and current in-SLA reactive tasks to optimize scheduling. Assist CEC with correct technician allocation based on skill, location, and ability to meet SLA/KPI.
Technical Oversight Review and approve engineering work specifications and method statements. Provide technical guidance on complex repairs and installations, offering reactive support for technicians on complex jobs. Ensure all work complies with relevant health and safety legislation, building regulations, and manufacturer specifications. Create RAMS documents using Hands HQ as required. Manage logistics of approved quoted works, including ensuring RAMS are in place, parts are ordered, access is arranged, and technicians have correct tools and qualifications.
Health & Safety Promote and enforce a strong safety culture within the team. Conduct risk assessments and ensure safe systems of work are implemented. Complete at least two audits on technicians monthly. Investigate incidents and implement corrective actions. Ensure all team members hold valid certifications and training for their respective disciplines. Manage access equipment specifications for CEC ordering.
Out of Hours (OOH) Management Manage OOH rotas including arranging cover for sickness, managing starters and leavers. To support on-call for escalations
Certification & Documentation Management Ensure all technicians understand electronic forms process. Chase and provide missing certification from technicians, ensuring area of responsibility has no missing certificates.
New Starter Management Manage day 1 inductions for new technicians. Manage tablet training and carry out best practice training to ensure new starters are fully equipped and integrated into the team.
Stand-In Duties Provide cover for Engineering Manager during sickness and annual leave, ensuring continuity of leadership and operational oversight.
Required Qualifications & Experience
Essential:
- Strong I.T literacy skills
Proven experience leading or supervising engineering teams
Strong technical knowledge across building services disciplines
Experience with CAFM systems (Corrigo) and mobile workforce management tools
Full UK driving licence
Experience in facilities management or building services maintenance environment
Proficiency with performance management systems
Desirable:
IOSH Managing Safely or equivalent H&S qualification
Experience with creation of RAMS
CDM (Construction Design and Management) knowledge
Key Competencies
Strong leadership and people management skills with ability to develop team members. Excellent organizational and planning capabilities with exceptional attention to detail. Effective communication skills at all levels including ability to lead performance calls and liaise with multiple stakeholders. Problem-solving mindset with ability to make sound decisions under pressure. Customer-focused approach with commercial awareness. Strong analytical skills for performance monitoring and data quality assessment. Ability to work autonomously while supporting wider team objectives. Proactive approach to quality assurance and continuous improvement.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
