PLEASE ONLY APPLY IF YOU ARE AVAILABLE TO WORK THESE HOURS:
25.5 hour per week: Mon 8-1.30, Wed & Fri 8-6.30
About The Role
The reception team consists of circa 30 staff who work on a rota basis across our 3 sites undertaking a mixture of front desk reception and back office work working closely with the clinical team as well as patients in a busy and varied role.
You would be joining an experienced team of receptionists committed to providing a positive patient experience reporting into our Receptions Supervisors and ultimately into the Patient Services Manager.
About You:
We seek a special kind of person for our reception team; caring, empathetic individuals who are professional, patient and kind, committed to contributing towards a positive working culture and motivated by helping patients and from all walks of life through difficult times.
Our receptionists enjoy being busy and have a flexible approach. They are positive and helpful and able to communicate professionally. They have excellent face to face and telephone manner along with great admin skills.
Because we work in a highly regulated environment, a respect confidentiality and compliance is imperative and all of our colleagues are DBS checked.
Our preference for candidates to have 12 months recent reception and admin skills gained in a healthcare setting (NHS: GP or hospital), but we may be able to consider individuals with good transferable skills.
You must have English and Maths to GSCE standard, and an excellent level of written and spoken English along with a clear and concise speaking voice and polite telephone manner.
Of equal importance are; IT skills including Microsoft office, fast and accurate data entry and keyboard skills, experience of working with the general public in a customer facing role and the ability to work cohesively as a team member as well as autonomously and without constant supervision.
About Us
With three sites based in Wallisdown, Northbourne and Bournemouth University, Talbot Medical Centre proudly support a patient population of around 27,000.
Our workforce of 70 talented colleagues are at the heart of all we do and dedicated to ensuring a positive patient experience.
We’re committed to creating a workplace where people feel appreciated, supported to do their best work with staff wellbeing being at the centre of our culture.
And lastly:
We appreciate the time and effort it takes to apply for jobs and would love to to respond to every application but as we are a small team, it is not possible. We will select from candidates that, in our view, most closely match the criteria based on the information you submit on your CV and the number of interview slots we have available. So, if you don't hear from us within 3 weeks, it is likely that you have not been shortlisted on this particular occasion, in which case, we wish you every success in your job search and look forward to hearing from you in response to any future suitable advertised roles.
Job Types: Part-time, Permanent
Pay: £12.71 per hour
Benefits:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Sick pay
Experience:
- GP/NHS Hospital Reception: 1 year (preferred)
- Reception: 1 year (required)
- Admin & Microsoft Office: 1 year (required)
Licence/Certification:
- GCSE or equivalent Maths & English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
