Job Summary
23 Collective is a curated real estate company operating across residential lettings, co-living, property management, and short-term accommodation in London. We believe that the spaces people live in shape their everyday experience, and our mission is to create well-managed, thoughtfully curated homes and exceptional service for both residents and property owners.
We are looking for an experienced, organised, and proactive Property Manager to oversee the day-to-day management of our growing portfolio of HMOs, residential properties, and serviced accommodation. The successful candidate will ensure our properties operate efficiently, remain fully compliant, and consistently deliver a high standard of living for our residents.
Key Responsibilities
- Manage the day-to-day operations of a portfolio of residential properties, HMOs, and serviced accommodation.
- Coordinate maintenance requests from tenants, ensuring issues are resolved promptly and professionally.
- Liaise with landlords, contractors, suppliers, and residents to deliver an outstanding management service.
- Schedule and oversee repairs, refurbishments, inspections, and preventative maintenance.
- Ensure all properties remain fully compliant with UK regulations, including Gas Safety, EICRs, EPCs, smoke alarms, HMO licensing, and Right to Rent requirements.
- Coordinate check-ins, check-outs, inventories, deposit matters, and property inspections.
- Monitor contractor performance, negotiate quotations, and ensure works are completed to a high standard and within budget.
- Maintain accurate records across CRM and property management systems.
- Work closely with the lettings team to minimise void periods and ensure properties are always presented to a high standard.
- Assist with furnishing, staging, and preparing properties before new tenancies.
- Identify operational improvements and implement efficient systems and processes as the portfolio grows.
- Support the wider operations team with project coordination and portfolio expansion.
Requirements
- Previous experience in residential property management or lettings.
- Strong organisational and problem-solving skills.
- Excellent communication and relationship management abilities.
- Ability to prioritise multiple tasks in a fast-paced environment.
- Experience coordinating contractors and maintenance works.
- Good understanding of UK residential property legislation and compliance.
- Proficiency with Microsoft Office and property management software (experience with Alto is advantageous).
- Full professional proficiency in English.
- A proactive, solution-oriented mindset with excellent attention to detail.
- Ability to work independently while collaborating effectively within a growing team.
Desirable
- Experience managing HMOs or co-living properties.
- Knowledge of serviced accommodation operations (Airbnb/Booking.com).
- Experience coordinating refurbishment projects.
What We Offer
- Opportunity to join a fast-growing, design-led real estate company.
- Exposure across lettings, property management, co-living, and hospitality.
- A collaborative office environment in Central London.
- Career progression as the company continues to expand.
- The opportunity to help shape operational processes within an ambitious and entrepreneurial business.
At 23 Collective, we believe property management goes beyond maintenance, it is about creating environments where people enjoy living. We are looking for someone who shares our commitment to exceptional service, operational excellence, and thoughtful, curated living.
Pay: £2,000.00-£2,400.00 per month
Work Location: In person
