Overview
One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.
A busy thoroughfare, the Mezzanine is home to Indigo, our signature restaurant and neighbourhood jewel as well as our Private Events and Room Service. Overseen by Head Chef Dominic Teague, the menus exemplifies his penchant for British ingredients and goes to extraordinary lengths to source them from independent producers who support his commitment to seasonal and sustainable cooking.
Rewards you deserve
At One Aldwych, we believe people do their best work when they feel supported, recognised and able to grow.
That's why we offer a range of benefits designed to support your wellbeing, development and life outside of work.
- Competitive salary, service charge and paid overtime
- Work Life Balance: No double shifts and paid overtime for all hours worked beyond your contracted hours.
- Complimentary Experiences: Enjoy a complimentary overnight stay and dining experience after qualifying service
- Food & Beverage Discounts: Receive 50% discount across our restaurants and bars
- Hotel Discounts: Preferential accommodation rates for you, your friends and family at One Aldwych and across the Exclusive Collection of luxury hotels
- Local Perks: Access discounts and special offers across shops, restaurants and local businesses throughout Covent Garden and the surrounding area through London Heritage Quarter
- Financial Support: Access Wagestream and receive a £1,000 bonus when you successfully refer a friend
- Holiday & Time Off: Receive 28 to 32 days' holiday, increasing with length of service
- Meals & Uniform: Complimentary meals whilst on duty and professionally laundered uniforms
- Learning & Development: Access training and development opportunities, career conversations and ongoing support
- Recognition & Celebration: Long service awards and programmes that recognise individual and team contributions
- Wellbeing Support: Access confidential support through our Employee Assistance Programme, along with discounted onsite massage and chiropody appointments
What you will do
- Deliver a warm, refined, and professional welcome, creating an exceptional first impression for every guest.
- Manage reservations, table allocations, and seating plans to ensure a seamless and efficient arrival experience.
- Escort guests to their tables, ensuring a seamless handover to their assigned waiter.
- Respond to all telephone enquiries promptly, courteously, and in accordance with brand standards.
- Maintain the accuracy and presentation of menus, wine lists, and all guest-facing literature.
- Ensure the reception and entrance areas are impeccably presented and consistently reflect the restaurant’s luxury standards.
What you will bring
- Previous experience in a luxury hotel or fine dining restaurant
- A warm and welcoming approach with the ability to create a positive first impression for every guest
- Strong communication skills and a genuine passion for food, beverage, and guest service
- Ability to remain calm, organised, and professional during busy service periods
- Experience with restaurant reservation or booking systems is highly desirable
- A team-oriented attitude with a commitment to delivering exceptional service standards
