Location: Saffron Walden (Hybrid options available)
Job Type: Part-Time (22.5 hours / 3 days per week)
Salary: £38,000 – £40,000 a year (FTE, pro rata)
About Us
Uttlesford Citizens Advice is a local charity dedicated to giving people the knowledge and confidence they need to find their way forward. We provide free, confidential, and impartial advice on money, legal, consumer, housing, and other problems, serving thousands of residents across Uttlesford every year.
Job Overview
We are seeking an experienced, proactive, and collaborative Head of Operations to join our senior leadership team. Working closely with the Chief Executive Officer, you will oversee day-to-day operations, lead our supervisor team, maintain high-quality advice standards, and ensure the smooth execution of our strategic goals.
If you thrive in operational management, line management, and community impact, this role offers a fantastic opportunity to shape local support services.
Key Responsibilities
- Operational Leadership: Manage daily service delivery across physical and digital channels to ensure high accessibility and client satisfaction.
- Team Management: Line manage, support, and develop Office Manger, Training Office and Supervisors.
- Quality & Compliance: Oversee performance against Citizens Advice quality standards, auditing processes, and contract KPIs.
- Resource Management: Optimise scheduling, workflow management, and operational systems for max efficiency.
- Strategy & Collaboration: Support the CEO and Board of Trustees in developing and executing operational plans aligned with organisational growth.
Requirements & Qualifications
- Leadership Experience: Proven track record in operational management, team leadership, or service management (charity or public sector experience is a plus).
- People Management: Skilled in supporting, motivating, and managing staff and/or volunteers.
- Problem-Solving & Organisation: Strong organisational, analytical, and process-improvement skills.
- Communication: Excellent interpersonal and written communication skills.
- Commitment: A passionate commitment to the aims, values, and equality principles of Citizens Advice.
Benefits
- Flexible working options (Hybrid working negotiable post-induction/training)
- 28 days annual leave pro rata
- Employee Assistance Programme (EAP)
- Pension scheme
- Supportive, values-driven team culture
How to Apply
Interested candidates can download the full Job Pack and Application Form from our website https://www.uttlesfordca.org.uk/news/ or request it directly by emailing [email protected]
Please note: We do not accept CVs alone; a completed application form is required to be considered for this role.
Application Deadline: 16th August 2026
Pay: £38,000.00-£40,000.00 per year
Benefits:
- Casual dress
- Company pension
- Health & wellbeing programme
- On-site parking
- Work from home
Work Location: In person
