Heritage is for everybody, and we are here for heritage.
Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
We are looking for a Retail Manager to join our team. The role is full time and permanent. You'll be on a permanent basis, working 36 hours per week.
We offer flexible working arrangements where the role allows. You will be required to attend Kenwood on a frequent basis. If the majority of your working week will be based at Kenwood, you will receive a premium on top of the advertised salary. This will be discussed further at interview.
The Benefits
- 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
- Matched pension contributions up to 10%
- The opportunity to progress your career within the heritage sector
- Apprenticeship opportunities
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity, paternity or shared parental leave
- Options to buy additional leave
- An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
- Opportunities to go to some of our great live music and history events
This is a great opportunity for an experienced Retail Manager to make a significant contribution to commercial performance at Kenwood, one of English Heritage's flagship sites.
As Retail Manager, you will drive an increased financial contribution to the charity through retail activities at the three retail outlets under your management including the generation and development of new ideas and opportunities on site, in line with EH retail strategy.
You will line manage some of the Visitor Assistants as well as taking responsibility for the coordination of Visitors working in the Shops and retail support roles on days you were on duty. You will also maintain accurate records and be responsible for compliance with financial management procedures for the site.
To be considered as Retail Manager, you'll need:
Retail management experience in either the heritage sector or high street
Proven track record of delivering commercial sales targets to agreed budgets
Proven ability to manage a team in the delivery of consistent customer service standards
Proven track record of managing stock to targets
Experience of delivering training to teams and individuals
Interviews will be held on a date to be confirmed at Kenwood.
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Simon Cranmer, General Manager Kenwood, at [email protected]. No agencies please.
Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/
Everybody's welcome at English Heritage
Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
Closing date: 20/09/2026 23:59:59
