Overview:
If you have exceptional customer service skills and want to be part of a caring, purpose-driven team, this is a great opportunity to join FluCamp (part of hVIVO) as a Patient & Volunteer Enrolment (PaVE) Coordinator.
FluCamp conducts human clinical trials aimed at improving the treatment — and potential eradication — of common illnesses such as colds and flu. Our studies are carried out in a safe, controlled clinical environment with our volunteers at the heart of everything we do.
Learn more about the volunteer journey here:
https://flucamp.com/everydayhero/
As a PaVE Coordinator, you’ll be the first point of contact for volunteers, guiding them through screening, enrolment and participation in clinical trials. This is not a sales role — all volunteers have registered independently.
You’ll provide clear information, confirm medical history, assess eligibility, book appointments and support volunteers throughout their journey, delivering an excellent experience at every stage.
Contract & Working Pattern
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Bank contract
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Ideally 4–5 days per week
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30–37.5 hours per week
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Monday to Friday
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Remote working – 1st day is in our London office
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Full training and equipment provided
Main Responsibilities:
- Conduct medical telephone screenings to confirm volunteer suitability
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Answer volunteer queries via phone, email, chat and text
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Book screening and follow-up appointments
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Accurately enter and maintain volunteer records and medical information
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Liaise with GP surgeries and internal clinical teams
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Provide volunteers with information on appointments, procedures and compensation
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Maintain up-to-date knowledge of study protocols and eligibility criteria
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Meet KPIs while delivering a high standard of volunteer care
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Ensure confidentiality, care, data protection and compliance at all times
Skills & Experiences:
- Positive, can-do attitude
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Outstanding customer service and telephone manner
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Strong IT skills and attention to detail
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Ability to work independently and manage multiple tasks
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Problem-solver, target-focused and process-driven
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Committed to confidentiality and compliance
What We Offer
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Full training and ongoing development
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Remote working
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Flexible hours (30–37.5 per week mon -fri)
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Supportive, friendly team environment
If this sounds like you, we’d love to hear from you.
Apply now or contact us with any questions.
