ROLE SUMMARY:
To provide efficient administration for After Sales. coordination and accurate job/project information to best maintain department workflow in line with customer and business expectation for the After Sales team.
_________________________________________________________________________________________________
RESPONSIBILITIES OF ROLE:
- To provide administrative support for aspects of the After Sales department in a timely manner and to a high-quality standard.
- To prepare quotations for repairs following service visits
- Proactively follow up service quotations
- Provide initial introduction of the After sales department to client following new installation completion
- Update customer database as required to ensure current contact information is valid
- Interrogating customer database to identify lapsed customers to provide leads to sales managers
- Receiving and distributing incoming calls to the department answering customer queries.
- Act as a point of contact for clients, handling queries and ensuring timely responses
- Completing goods dispatch requests for UK and overseas deliveries, including providing delivery updates.
- Ensure that the processes within your control adhere to relevant company standards.
- Personal training and development to ensure personal and business success.
The jobholder may from time to time be required to undertake such other duties as the management may reasonably require.
________________________________________________________________________________________
EXPERIENCE/SKILLS REQUIRED WITHIN ROLE:
- A proactive and considered approach to problem solving.
- Excellent communication and interpersonal skills, able to build effective working relationships at all levels.
- Ability to work independently and manage competing priorities.
- Excellent attention to detail and organization skills
- Information Technology Skills (Excel, Word, Office & Access).
- Proven team player who is willing to contribute effectively.
- Experience with customer databases, cleansing, updating.
________________________________________________________________________________________
TRAINING/DEVELOPMENT:
In order to ensure that the jobholder is able to meet these requirements, training will be given in line with business objectives.
Job Type: Full-time
Benefits:
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Sick pay
- Work from home
Ability to commute/relocate:
- Westbury BA13 4JP: reliably commute or plan to relocate before starting work (required)
Work Location: In person
