Are you a skilled coordinator who thrives in a fast-paced environment? Do you enjoy balancing customer expectations, managing resources, and keeping operations running efficiently?
At Terberg DTS, we're looking for a Regional Service Controller to take ownership of service delivery across a designated region. You'll be responsible for coordinating maintenance, repairs, inspections, and breakdown support while ensuring customers receive a first-class service every time.
This is a pivotal role where you'll be at the heart of our operation, working closely with customers, engineers, and internal teams to keep vehicles moving and service levels high.
- Managing all maintenance, repair, and breakdown activities across your region.
- Coordinating and scheduling Mobile Service Engineers to maximise efficiency and customer response times.
- Planning and managing service inspection and maintenance contracts.
- Taking customer calls and logging repair and breakdown requests.
- Monitoring engineer workloads and reallocating resources as priorities change.
- Maintaining regular communication with customers, providing updates on job progress.
- Working closely with Service Control Supervisors, Field Operations Managers, and Customer Service teams.
- Ensuring all jobs, service records, and documentation are accurately maintained within company systems.
- Monitoring work-in-progress, overdue services, safety defects, and invoice queries.
- Supporting continuous improvement initiatives and operational projects.
- Building strong relationships with both internal and external stakeholders.
- Excellent planning, scheduling, and organisational skills.
- Proven ability to manage competing priorities in a busy operational environment.
- Outstanding customer service and communication skills.
- Strong attention to detail and commitment to accuracy.
- The ability to make informed decisions and solve problems under pressure.
- Confidence working with service management and scheduling systems.
- A proactive and collaborative approach to teamwork.
- Strong administration and workload management skills.
- Experience within a service control, scheduling, planning, logistics, fleet, or engineering environment.
- Experience coordinating field-based engineers or mobile service teams.
- Knowledge of maintenance, repair, and service contract management.
- Understanding of KPIs, resource planning, and operational performance management.
- Continuous learning and development opportunities
- Career progression pathways
- Access to apprenticeships and development programmes
- 25 days holiday plus Bank Holidays
- Enhanced pension scheme
- 3x salary Death in Service benefit
- Company-funded Health Shield Medical Cash Plan
- 24/7 GP Anytime access
- Employee Assistance Programme
- Occupational health support
- Health surveillance programmes
- Retail discounts and rewards platform
- Cycle to Work scheme
- Free independent mortgage advice
If you're an organised and customer-focused professional who enjoys coordinating people, solving problems, and making a real impact on service delivery, we'd love to hear from you.
Apply today and become a key part of the team that keeps Terberg DTS customers supported across the UK. ✨
