We are seeking a friendly, organised and patient- focused Receptionist to join our busy and supportive team at Hatherton Medical Centre, part of Umbrella Medical in Walsall.
This is a varied and rewarding front-line role where you will be the first point of contact for patients, providing a welcoming and professional service both face-to-face and over the telephone. You will play a key role in supporting the smooth day-to-day running of the practice, working closely with clinicians and colleagues to deliver high-quality patient care.
The role requires excellent communication and interpersonal skills, along with the ability to remain calm and professional in a busy environment. You will need to be adaptable, reliable, and able to work both independently and as part of a team.
Both part-time and full-time applications will be considered. The role involves working scheduled shifts between 7:15am and 6:30pm, Monday to Friday. Flexibility is essential and shift patterns will be allocated based on service requirements. Once agreed, the successful candidate will work a regular, set shift pattern each week. Applicants should only apply if they are able to work within the advertised operating hours.
Although you will predominantly be based at our Hatherton Medical Centre site, you may be asked to cover at any of the Umbrella Practices for training & development or to cover in times of sickness or annual leave.
Patient & Reception Duties
- Welcoming patients at the front desk
- Answering and directing telephone calls
- Booking and managing appointments
- Handling patient queries in a professional, caring manner
Administration Duties
- Processing prescriptions and requests
- Scanning and filing documents
- Maintaining accurate patient records
- Entering data onto clinical systems (EMIS web experience an advantage)
Team Support
- Supporting clinicians and colleagues
- Assisting with general administrative tasks
- Working flexibly to meet service needs
You will be expected to:
- Manage your workload effectively
- Use initiative when required
- Maintain strict confidentiality at all times
- Handle sensitive situations with professionalism and empathy
Why work for us?
- A friendly, supportive and team-focused working environment
- Full training provided, with ongoing learning and development opportunities
- Opportunity to gain valuable experience within a busy GP practice
- Exposure to a wide range of administrative and patient-facing duties
- Stable, long-term role within a growing primary care organisation
- Salary: in line with similar roles in the local area, depending on experience
- NHS pension scheme (if applicable)
- Annual leave entitlement in line with practice policy
- Active Staff Health & Wellbeing Committee, including staff events and initiatives such as Employee of the Month and team recognition
Umbrella Medical provides primary care services across four GP practices in Walsall: Hatherton Medical Centre, Holland Park Surgery, Mossley Fields Surgery, and Broadway Medical Centre.
We are a growing and forward-thinking organisation with a strong commitment to delivering high-quality, accessible, and patient-centred care. Two of our practices are rated CQC Outstanding, reflecting our focus on maintaining high clinical standards and continuous improvement.
Our newest site, Hatherton Medical Centre, is a modern, purpose-built healthcare facility located in the heart of Walsall, offering an excellent working environment for staff and high-quality facilities for patients.
We foster a supportive and collaborative team culture, encouraging learning, development, and innovation in healthcare delivery. Our teams work closely together to ensure patients receive the best possible care, and we are committed to continually improving services to meet the needs of our diverse and growing local population.
PLEASE NOTE:
PLEASE DO NOT APPLY IF YOU HAVE PREVIOUSLY BEEN UNSUCCESSFUL IN APPLYING FOR THIS ROLE
THIS VACANCY MAY CLOSE EARLY IF A HIGH VOLUME OF APPLICATIONS IS RECIEVED
Job Types: Full-time, Part-time, Permanent
Pay: From £12.71 per hour
Benefits:
- Company pension
- On-site parking
Application question(s):
- Do you have basic computer & keyboard skills, including experience of MS Office packages Word, Excel & Outlook?
Education:
- GCSE or equivalent (required)
Experience:
- public facing/customer service: 1 year (required)
- general office/administration: 1 year (required)
- clinical system (particularly EMIS Web): 1 year (preferred)
- General Practice or NHS: 1 year (preferred)
Work Location: In person
