About Us
We are a leading insurance vehicle replacement specialist, acting on behalf of UK insurance companies to replace total loss vehicles with brand new like for like replacements. Formed in 2016, we have the strength of a major group with the flexibility of a local team. The business encourages professional growth, with opportunities for career progression for those who want to take their career further.
Role Summary:
We are seeking a detail-oriented and organised Claims Handler to join our dynamic team. This role is vital in maintaining customer satisfaction and supporting the overall claims management process. We currently have vacancies for Claims Handlers to join our ever-growing team. Within our contact centre the Claims Handlers undertake a variety of responsibilities; from explaining the insurance policy benefit process to a customer through to building relationships with dealerships across the UK so as to source the best replacement vehicle for the customer.
As a Claims Handler you will take ownership of the customer experience delivering a first class service, while ensuring the claim is processed in line with our Client’s requirements and the customer’s insurance policy.
Pay: £26,650.00 per year (increasing to £27,650 on successful completion of probation)
Responsibilities
- Review and process incoming motor insurance claims in accordance with company policies and procedures
- Verify claim information for completeness and accuracy, ensuring all necessary documentation and data is obtained
- Be a single point of contact for insurer policy holders throughout their motor claim
- Resolve discrepancies or issues related to claims by liaising with relevant departments
- Ensure timely submission of claims to minimise delays and optimise processing times
- Maintain detailed records of all claim transactions and correspondence for audit purposes
- Capturing all relevant information and documenting on correct CRM system
- Liaise with vehicle dealerships on a daily basis to order vehicles and arrange deliveries
- Provide relevant and comprehensive updates to both insurer’s and their policyholders
- Liaise with finance companies in regards to finance transfers · Update company CRM systems
- Liaise with insurers in regards to accepting quotes and new vehicle details
- Maintain Insurer SLA’s
Qualifications
- Strong organisational skills with the ability to manage multiple tasks effectively.
- Excellent clerical skills, including attention to detail and accuracy in data entry.
- Has previous customer service experience ideally in the motor claims sector.
- Is confident and self-motivated.
- Strong communication skills, both written and verbal, with the ability to interact professionally with clients and colleagues.
- Enjoys working both independently and as part of a team.
- A proactive approach to problem-solving and a commitment to delivering high-quality service.
- Is IT literate (including Excel, Word, email).
If you are passionate about providing excellent service and have the necessary skills to thrive in this role, we encourage you to apply for the position of Claims Handler today!
Job Type: Full-time
Pay: £26,650.00-£27,650.00 per year
Benefits:
- Casual dress
- Company pension
- Discounted or free food
- Health & wellbeing programme
Work Location: In person
