TEAM MEMBER
Spinners Solihull
Location: Touchwood, Solihull
Reports to: General Manager / Assistant Manager
ABOUT SPINNERS
Spinners is one of the UK's fastest-growing competitive socialising brands - where luxury meets play. We opened our first venue in Reading in 2021, followed by Plymouth in 2023, Solihull in 2024 and Chester in 2026, and with £4m of investment from Gresham House Ventures behind us, we're rolling out nationwide.
Every Spinners venue brings together interactive darts, boutique duckpin bowling, shuffleboard, mini golf and Clayshot® - our own proprietary clay shooting simulator you won't find anywhere else - alongside a vibrant bar and kitchen serving artisan pizzas, premium cocktails and quality drinks in a stylish, immersive setting.
Spinners Solihull sits in the heart of Touchwood, one of the region's premier leisure and retail destinations, and has established itself as one of our strongest-performing venues. We're not running a games hall - we're running a destination: elevated social gaming, high-energy atmosphere, and a warm, welcoming vibe that keeps guests coming back.
THE ROLE
We're looking for energetic, outgoing Team Members who love creating memorable experiences for people. Whether you're welcoming guests, serving behind the bar, delivering food, hosting games or helping keep the venue looking its best, you'll play a huge part in making every visit unforgettable.
Hospitality experience is great, but it's not essential. What matters most is your personality. We're looking for confident, bubbly people who genuinely enjoy talking to others, thrive in a fast-paced environment and take pride in delivering brilliant customer service.
If you're someone who brings positive energy, loves working with people and wants to be part of a fun, supportive team, we'd love to hear from you.
RESPONSIBILITIES
Guest Experience & Service
- Deliver a warm, friendly welcome to every guest.
- Create memorable experiences by providing exceptional customer service throughout every visit.
- Build genuine rapport with guests and confidently recommend games, food and drinks.
- Handle guest queries professionally and always look for ways to exceed expectations.
Food, Drink & Games
- Prepare and serve drinks to the highest standard.
- Deliver food and drinks efficiently while maintaining excellent presentation.
- Host and support our interactive games, ensuring guests have an amazing experience.
- Maintain excellent product knowledge across our activities, food and drinks.
Teamwork
- Work closely with the wider team to deliver a seamless guest experience.
- Support colleagues during busy periods with a positive, can-do attitude.
- Contribute to a fun, welcoming culture where everyone enjoys coming to work.
Venue Standards
- Keep all guest areas clean, organised and presentation-ready throughout the day.
- Ensure gaming areas, bar and restaurant remain safe, tidy and operational.
- Follow all company procedures, health & safety and licensing requirements.
ABOUT YOU
- You have excellent customer service skills and genuinely enjoy working with people.
- You're confident, outgoing, friendly and naturally make others feel welcome.
- You bring enthusiasm, personality and positive energy to every shift.
- You communicate well and enjoy working as part of a team.
- You're reliable, proactive and happy to get stuck in wherever needed.
- You're comfortable working in a busy, fast-paced environment.
- You have strong customer service experience
- Hospitality, retail or leisure is beneficial but not essential - we'll teach you the rest.
WHY JOIN SPINNERS?
- Work in one of the UK's fastest-growing entertainment brands.
- Full training provided - no previous hospitality experience required.
- Opportunities to develop and progress as the business continues to grow nationally.
- Generous team discounts on food, drinks and games.
- Employee Assistance Programme for wellbeing support.
- A vibrant, supportive team where no two shifts are ever the same.
- The chance to work somewhere that's just as fun to work in as it is to visit.
Pay: £10.85-£12.75 per hour
Benefits:
- Employee discount
- Flexible schedule
Experience:
- Customer service: 2 years (required)
- Hospitality: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- Solihull B91 3QW (required)
Work Location: In person
