Housing Officer
Veterans Housing CIC
Veterans Housing CIC is committed to providing safe, supportive, and high-quality accommodation to military veterans, including those with low to medium support needs. We aim to promote stability, independence, and long-term wellbeing through effective housing management and tailored support.
We are seeking a dedicated and proactive Housing Officer to join our team. The successful candidate will play a vital role in maintaining positive tenant relationships, ensuring compliance with housing and supported accommodation standards, and acting as a key link between residents, support services, and management.
This role offers a meaningful opportunity to contribute to the wellbeing of veterans by fostering a safe, respectful, and empowering living environment.
Key Responsibilities
Manage veteran tenant applications, referrals, viewings, and tenancy sign-ups in line with organisational policies and supported housing frameworks.
Oversee tenancy agreements, ensuring residents fully understand their rights, responsibilities, and service charge obligations.
Monitor rent and service charge accounts, manage arrears proactively, and resolve tenancy issues through effective negotiation and early intervention.
Conduct regular property inspections to ensure properties remain safe, compliant, and well maintained.
Maintain accurate tenancy and compliance records using Yardi or similar property management systems.
Liaise with contractors, maintenance teams, local authorities, and referral partners to coordinate repairs, compliance, and property improvements.
Work collaboratively with support staff to ensure veterans receive appropriate guidance relating to housing stability, budgeting, and independent living.
Support community engagement initiatives that promote peer support, cohesion, and positive veteran relationships within schemes.
Ensure all housing management activities comply with relevant UK housing legislation, safeguarding requirements, and organisational policies.
Contribute to maintaining a safe environment, with awareness of low to medium risk management within supported accommodation settings.
Requirements
Proven experience in housing management, supported housing, or a similar role.
Experience working with vulnerable adults or veterans is highly desirable.
Strong negotiation and conflict resolution skills.
Proficiency in Yardi or similar housing/property management software.
Solid understanding of UK housing legislation, tenancy law, and supported accommodation standards.
Excellent organisational skills with the ability to manage multiple properties and priorities.
Strong written and verbal communication skills, with the ability to engage professionally and empathetically with veterans and external stakeholders.
Ability to work independently and collaboratively within a small, mission-driven team.
Proactive, solution-focused mindset with sound judgement and professional boundaries.
What We Offer
The opportunity to make a tangible difference in the lives of veterans.
A supportive, values-driven working environment.
A role with meaningful impact within a growing Community Interest Company.
Pay: £27,050.00 per year
Benefits:
- Additional leave
- Company pension
- Employee mentoring programme
- Flexitime
- On-site parking
- Sick pay
- Transport links
Work Location: Hybrid remote in Peterborough
