Personal Banker

Standard Bank -
Douglas

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Job details

Full-time
4 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
GCSE
Internal department liaison
Customer relationship management
Relationship management
Customer support
Customer interaction
Communication skills
Banking
A Level

Full job description

Job Overview

Business Segment: Personal & Private Banking

Company: Standard Bank Isle of Man

Location: IM, Douglas, Douglas, Circular Road 1

Job Type: Full-time

Job Ref ID: 80405891A-0001

Date Posted: 8/17/2026

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Job Description

NOTE: This role does not offer Relocation or Sponsorship. Applicants must be eligible to work in Isle of Man.

To operate as the first point of contact and provide an exceptional level of service to International Personal Banking (IPB) clients through a number of channels (Phone, e-mail & face to face) within the team, offering financial solutions to clients within defined parameters and governance processes. Always operate with a mindset on client centricity and continuous improvement.

Qualifications

Minimum Qualification:

GCSE's or A levels

Experience Required:

1 - 2 years experience in Personal and Private Banking
Ideally has experience in either a similar Banking/Financial role or has a strong level of customer service experience.

Key Outputs :

Act as the first point of client contact for any notice to close instructions, and interact with the BCU to resolve posting restriction issues.
Act as the point of referral for more complex BCU related queries, handing off the interactions relating to deceased clients and fraud.
Adopt a positive attitude to change and be part of the team’s engagement to ensure a positive adoption of change related project outputs.
Build relationships with IPB customers by understanding the customer and servicing the customer needs appropriately.
Engage proactively with other departments, keeping up to date with professional reading, completing internal training requirements, attending lunch and learn sessions and pro-actively understanding end to end processes.

Additional Information

Behavioural Competencies:

Adopting Practical Approaches
Embracing Change
Examining Information
Following Procedures
Interacting with People
Upholding Standards

Technical Competencies:

Active Listening
Contact Centre Customer Relationship Management
Difficult Calls Management
Query Resolution
Telephone Caller Handling
Verbal Communication

#SBO

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Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]

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