At Zenith, we've been leading the transition to sustainable vehicle solutions for over 30 years. As the UK's largest independent vehicle solutions provider, we're proud of our people, our award-winning service, and our bold ambitions to make mobility smarter, greener, and better for everyone. We're powered by people, driven by innovation, and committed to creating an inclusive environment where everyone can thrive.
We are currently looking for a Business Analyst to join our Group Change & Transformation team on a 6 month contract, with the potential to be extended. In this role, you'll help shape customer and colleague experiences across the organisation by analysing current journeys, identifying improvement opportunities, and supporting the delivery of customer-centric change that drives operational efficiency and business value.
You'll work closely with business stakeholders and Continuous Improvement colleagues to understand end-to-end processes, facilitate workshops, document current and future state journeys, and support informed decision-making. This is an exciting opportunity to play a key role in driving meaningful improvements that enhance customer outcomes and colleague experiences across Zenith.
What's the Role
Facilitate workshops to capture and document end-to-end customer and colleague journeys
Identify pain points, inefficiencies, risks and opportunities for improvement
Create and maintain current and future state journey maps and process documentation
Gather, analyse and document business needs and improvement opportunities
Analyse process volumes, transaction data and operational performance metrics to identify improvement opportunities
Work with Continuous Improvement colleagues to understand root causes and support solution design
Produce clear analysis artefacts and communicate recommendations to technical and non-technical stakeholders
What Can You Offer
Experience in customer journey mapping and process analysis
Strong workshop facilitation and stakeholder management skills
Experience supporting business change, transformation or continuous improvement initiatives
Excellent analytical, problem-solving and communication skills
Experience documenting current and future state processes
Ability to influence stakeholders through evidence-based analysis and recommendations
Knowledge of Lean, Six Sigma, Continuous Improvement methodologies or customer experience practices is desirable
Why Zenith?
Award-winning - Leasing Company of the Year (Fleet News 2026), Large Business of the Year (Yorkshire Post Excellence in Business Awards)
Sustainability champions - Over 41% of our fleet are Battery Electric Vehicles (BEVs), and we're a carbon-neutral organisation
Innovators - Investing £25 million in transformation, with a thriving fleet of 169,910 vehicles
Inclusive - Six colleague-led diversity groups and a workplace where everyone can thrive
A place to grow - Clear pathways through our MyGPS personal development framework
Sounds like the right opportunity for you? Apply now!
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
