Job Advert
Receptionist
Hidden St Ives - Luxury Coastal Aparthotel
Cornwall
About Us
Our luxury aparthotel in St Ives offers a contemporary coastal retreat for guests seeking space, privacy, and beautifully considered design. Inspired by Cornwall’s light and landscape, we provide a calm, refined environment supported by discreet, thoughtful service.
We focus solely on exceptional accommodation and guest experience, our reception team plays a central role in creating a smooth, welcoming, and unhurried stay for every guest.
The Role
We are looking for a warm, polished, and detail-oriented Receptionist to join our front-of-house team. As the first and last point of contact for our guests, you will set the tone for their stay, delivering a calm, professional welcome and ensuring every interaction reflects our coastal luxury ethos.
This role is ideal for someone who enjoys working in a refined hospitality environment and takes pride in providing intuitive, personalised service.
Key Responsibilities
Guest Experience
Welcome guests with warmth, professionalism, and a calm presence
Manage check-ins and check-outs efficiently and seamlessly
Respond to guest enquiries and requests in a friendly, knowledgeable, and discreet manner
Share local knowledge and recommendations to enhance the guest experience
Handle guest feedback with confidence and care
Reception & Administration
Manage reservations, emails, and telephone enquiries
Process payments and maintain accurate guest records
Coordinate arrivals and departures with housekeeping to ensure apartment readiness
Support daily reception administration and reporting
Maintain a tidy, welcoming, and well-presented reception area at all times
Standards & Team Support
Uphold the highest standards of presentation, service, and professionalism
Follow all operational procedures and brand standards
Support colleagues across reception and housekeeping to ensure smooth daily operations
Adhere to health & safety and company policies
About You
Previous experience in reception, hospitality, or customer-facing roles (luxury or boutique environments preferred)
A natural people-person with a calm, friendly, and professional manner
Strong communication and organisational skills
Excellent attention to detail
Well-presented, reliable, and discreet
Comfortable working shifts, including weekends and peak seasonal periods
Familiarity with reservations or property management systems is an advantage, but not essential
What We Offer
Competitive pay, dependent on experience
The opportunity to work in a beautiful coastal setting
A focused hospitality environment
Training and development within a growing coastal luxury brand
A supportive, professional, and welcoming team culture
