Are you someone who enjoys proactively mitigating the risk of security incidents?
We are seeking an observant and efficient individual to join Lodge Security as a CCTV operator.
This role is full time and on a variable shift pattern which will include weekends.
Job Role and Responsibilities:
- To handle alarms in an efficient and effective manner, understanding the root cause of the alarm, deterring incidents in the moment, and providing a concise accurate written summary after the incident.
- To contact emergency services promptly if a serious incident has been observed that requires emergency services assistance.
- To ensure CCTV footage requests and phone/email queries are handled in a professional, accurate, courteous, customer focussed, and timely manner.
- To escalate serious incidents to monitoring centre leadership within agreed timelines.
- To log any CCTV system faults identified with the maintenance helpdesk promptly.
- To provide remote guidance and training to stores on CCTV systems.
- Proactively monitor high risk stores that require additional attention.
- To maintain the highest levels of system knowledge and functionality through use of SOP’s to work within agreed KPI’s.
- In the absence of the CCTV Centre Manager, to deal with all complaints in a professional and timely manner and to send a written report to the CCTV Manager (or his deputy) as soon as practicable.
- To take reasonable care of yourself and others, to ensure nothing is misused in relation to Health and Safety and to report anything that is not safe.
Requirements:
- Must have a CCTV licence
- Excellent communication and interpersonal abilities.
- Ability to work independently and make quick decisions under pressure.
- Knowledge of legal regulations and procedures related to apprehension and detention.
- Ability to remain calm and composed in high-pressure situations.
- Sound judgement and decision-making abilities.
- Flexibility to work varied shifts, including evenings and weekends.
- Previous experience in loss prevention, security, or law enforcement preferred.
- Must pass a background check.
Job Benefits:
- Company pension
- Ongoing training
- Promotion path and career development
- Access to 24-hour GP support and Counselling services
- Discounts at well-known retail brands, restaurants etc
- Employee assistance programme available to support staff wellbeing
Ready to make a difference? Apply now! We want you!
