Organisation
Cranfield Quality Services
Faculty or Department
Campus Services
Based at
Cranfield Campus, Cranfield, Bedfordshire
Join an exceptional team at Cranfield Quality Services Ltd!
We are looking for friendly people, who will bring a positive can-do attitude to work every day.
Duties & Responsibilities include:
- To be aware of and to comply with company and legal requirements including health, safety and hygiene.
- To efficiently manage and prioritise each working shift ensuring that all tasks are carried out in accordance with training and DWI procedures.
- To be aware of business capacity and any specific requirements and to liaise closely with all departments communicating effectively any changes that may affect them.
- To deliver excellent customer service to all delegates and guests and assist with all enquiries in a professional and welcoming manner.
- Assist with processing reservations, amendments, cancellations and no-shows, in line with company policy and DWI procedures.
- Working hours will be between 07:00 and 23:00 working weekdays and weekends. This will be on a rota basis.
- To ensure all information and charges relating to Delegates, Courses and Bedroom accounts are correctly processed using the Front Desk computer system.
- Ensure that all administration duties are carried out in line with DWI procedures.
- Provide accurate reports for the Management Team and other Departments as required, to assist with the daily running of the business.
- Must be able to work as an individual, but also be able to contribute as part of a team; attending and participating in Team Meetings.
- To use and maintain equipment in the department as trained and to immediately report any faults to the Reception Manager or Duty Manager.
- To ensure that the reception area is maintained as a clean and safe working environment.
- To carry out any reasonable task as requested by a member of the Management Team.
- Work across both CMDC and Mitchell Hall if required
Please note that we reserve the right to close this advert prior to the stated closing date should we receive sufficient numbers of applications. Therefore, we would encourage you to complete and submit your application as soon as possible.
