Pay: £12.71 per hour
Job Description:
Wandahome, Knottingley is one of the country's leading retailers of leisure touring vehicles. Established for over 70 years, we are looking to recruit a reliable, self-motivated and customer facing individual to work in our busy shop accessories department.
The successful candidate will be responsible for assisting and serving customers in the caravan accessories shop.
We are looking for a part-time shop assistant, we would ideally be looking for a candidate for immediate start.
Previous experience in a similar customer facing role would be advantageous, however on the job training will be provided to the successful applicant. A willingness to learn, reliability and a desire to provide excellent customer service is essential. The duties will include but are not exclusive to:
Sales and Customer Service Responsibilities:
- Being one of the first points of contact for customers, ensuring they are welcomed into the Company premises and the shop department in a friendly and punctual manner.
- Ascertaining the customer's individual needs in person and over the telephone to ensure they are sold the shop item which they are most suited to.
- To serve customers at the counter, till and over the telephone.
- Building and maintaining smooth relationships with customers to obtain loyalty.
- Regularly ensuring the shop department is kept clean and tidy.
- Replenish stock and assist with the arrival, unpacking, labelling and restocking of shop items.
- To compile a list of stock to be ordered and relay the information to the manager for ordering from suppliers.
- To liaise with customers in relation to individual or special items they require ordering and relay the information to the manager for ordering from suppliers.
- To ensure sufficient change is available in the till and in the safe.
- To assist with cashing up the till on an evening. The candidate must be able to show a high standard of honesty and accuracy with money.
- Package online customer orders which have been placed ready for posting.
- To achieve the highest possible levels of customer satisfaction and maintain the highest levels of professionalism at all times.
Administrative Responsibilities:
- Be computer literate.
- Regularly speaking to customers on the telephone in order to follow up on possible sales opportunities.
- Maintain an up to date knowledge of products sold by conducting research and on the job training.
- Once established in the role, training new members of staff who may join the team.
Candidate must be able to:
- Demonstrate a committed and professional approach to working with customers.
- Maintain a standard of honesty and integrity.
- Demonstrate the ability to consistently meet performance expectations.
- Develop productive and cooperative relationships with other departments within the organisation to ensure the success of the business.
- Maintain a professional appearance at all times.
- Perform additional tasks based on management requirements and instructions.
- Endeavour to promote harmony and team spirit within the department as well as with others.
The ideal candidate should strive to achieve the highest possible levels of customer satisfaction and maintain the highest level of professionalism at all times.
The Company is open 7 days a week, Monday to Sunday.
We are looking for a candidate to work 3 days a week:
Friday: 8:30am – 5:00pm
Saturday: 9:30am – 5:00pm (6:00pm during summer opening)
Sunday: 10.30am - 5.00pm
The candidate may be required to work additional days to cover for holidays or absence.
The general Company working hours across the 7 days are as follows:
Summer (March to October)
Monday to Thursday : 8:30am-6:00pm
Friday: 8:30am -5:00pm
Saturday: 9:30am-6:00pm
Sunday: 10:30am-5:00pm
Winter (October to March)
Monday to Friday: 9:00am-5:00pm
Saturday: 9:30am-5:00pm
Sunday: 10:30am-5:00pm
Due to the location of the site, the successful applicant should ideally have their own transport.
Job Type: Permanent contract
Benefits:
- Free parking
- On-site parking
Experience:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: In person
Job Types: Part-time, Permanent
Pay: £12.71 per hour
Benefits:
- Free parking
- On-site parking
Experience:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: In person
