About Richfords
At Richfords, our work is about Giving People Their Lives Back after fire and water damage to homes and businesses.
Every incident is different. Every customer has experienced an unexpected disruption to their life or business. Our role is to restore not only buildings and possessions, but confidence, reassurance and normality.
We carry out highly specialised restoration work in occupied homes and commercial premises, often while our customers are still living or working there. The work is demanding, varied and immensely rewarding. Every day presents different technical and human challenges, requiring professionalism, compassion and practical problem-solving.
We are a values-based company. Of all our values, Responsiveness is the one that most shapes our business. Fire and flood incidents do not happen conveniently, and helping people quickly when they need us most is central to everything we do.
The Opportunity
We are seeking an exceptional leader to become our new Technical Performance Manager at one of our largest operational depots.
This is not a traditional management role.
It is a leadership position whose primary purpose is to develop people, raise standards and build an outstanding technical team.
You will work closely with our restoration technicians, Team Leaders and operational management, helping individuals reach their full potential while ensuring our customers continue to receive the highest standards of service.
You will spend much of your time in the field, accompanying technicians during their working day, travelling with crews, working alongside them where appropriate, coaching, mentoring and helping them continually improve. You will build credibility through your presence, your judgement and your willingness to lead by example.
This is a rare opportunity to shape the future capability, professionalism and culture of an already successful team.
The Role
Your responsibilities will include:
- Developing and coaching restoration technicians to achieve their full potential.
- Raising technical standards and promoting best practice across the depot.
- Supporting and mentoring Team Leaders in their development as future leaders.
- Promoting the Richfords Values through your everyday leadership.
- Building a positive, motivated and accountable team culture.
- Improving consistency in technical quality, customer service and professional standards.
- Encouraging continuous learning and the development of new technical skills.
- Working alongside technicians in real working environments to provide coaching through practical experience.
- Developing strong professional relationships with customers, insurers, loss adjusters, surveyors and other stakeholders.
- Helping ensure that company procedures, documentation, vehicle standards and working practices are consistently maintained through leadership and example.
You will enjoy considerable autonomy in organising your time, allowing you to focus your efforts where they will have the greatest long-term impact on the development of the team and the standards we achieve.
About You
You are someone who enjoys seeing other people succeed.
You naturally build trust and credibility with practical people. You understand how to encourage, coach and develop individuals, but you are equally comfortable holding people accountable when standards need to improve.
You are approachable, emotionally intelligent and an excellent communicator. You enjoy solving problems, developing people and creating teams that are proud of the work they do.
You are happiest spending time with your team rather than managing from behind a desk.
You are naturally aligned with the Richfords Values of Responsiveness, Expertise, Professionalism, Togetherness and Innovation.
We're Looking For Someone Who Has:
- Proven experience leading and developing field-based teams.
- Excellent coaching and mentoring skills.
- Strong interpersonal and communication skills.
- High emotional intelligence and sound judgement.
- The ability to build trust and influence people positively.
- Excellent organisational and problem-solving abilities.
- A practical, hands-on approach to leadership.
- A willingness to travel regularly to customer sites.
- A full UK driving licence.
Technical restoration expertise can be learned. Outstanding leadership, judgement and the ability to develop people are much harder to find.
We are therefore interested in candidates from property restoration, construction, engineering, utilities, facilities management, emergency response and other operational environments where leading, coaching and developing practical field-based teams is at the heart of the role.
If you are an exceptional leader with the ability to develop people and raise standards, we will provide the technical knowledge you need to succeed.
What Success Looks Like
After your first year, you will have helped to:
- Raise technical standards across the depot.
- Develop stronger Team Leaders and future leaders.
- Improve consistency in workmanship and customer service.
- Build a motivated, engaged and accountable team.
- Strengthen compliance with company procedures and professional standards.
- Enhance Richfords' reputation with customers and industry partners.
Why Join Richfords?
At Richfords, you will have the opportunity to make a genuine difference to people's lives while helping shape the future of one of the UK's leading property restoration businesses.
If you are motivated by developing people, building high-performing teams and leading by example, we would be pleased to hear from you.
Privacy Notice
Richfords Ltd will use the personal data submitted in your application solely to assess your suitability for this role, in accordance with UK GDPR and the Data Protection Act 2018. Applications are received via Indeed, who act as a separate data controller — please refer to Indeed's Privacy Policy for details of how they process your data. Unsuccessful applications will be retained securely for up to 6 months and then permanently deleted. To exercise your data rights or for further information, please contact us via [email protected]
Pay: £50,000.00-£60,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
- Profit sharing
Ability to commute/relocate:
- Bracknell (Berkshire): reliably commute or plan to relocate before starting work (preferred)
Experience:
- leading & developing: 3 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Willingness to travel:
Work Location: In person
