Job Overview
We are seeking an experienced and dynamic Salon Manager to lead and oversee the daily operations of our busy salon. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service. This role offers an exciting opportunity to manage a vibrant team, optimise retail and service sales, and ensure the smooth running of salon activities. The successful applicant will be responsible for fostering a welcoming environment, maintaining high standards of service, and driving business growth through effective team management.
Duties
- Lead and supervise the salon team, including stylists, receptionists, and support staff, ensuring high levels of motivation and performance.
- Manage appointment scheduling, customer consultations, and service delivery to guarantee client satisfaction.
- Oversee retail sales, merchandising displays, and product promotions to maximise revenue.
- Implement organisational policies and procedures to maintain operational efficiency.
- Train and develop staff members on customer service excellence, technical skills, and product knowledge.
- Handle administrative tasks such as stock control, payroll processing, and maintaining accurate records.
- Maintain a clean, organised, and welcoming salon environment adhering to health and safety standards.
- Foster strong relationships with clients through personalised service and effective communication.
- Manage marketing initiatives to attract new clients whilst retaining existing clientele.
- Monitor sales targets and prepare reports on business performance for senior management.
Experience
- Proven management experience within a salon or retail environment, with a focus on team supervision and sales management.
- Strong leadership qualities with the ability to motivate staff and foster a positive working atmosphere.
- Excellent organisational skills with the ability to prioritise tasks effectively in a fast-paced setting.
- Exceptional communication skills; bilingual or multilingual abilities are advantageous for serving diverse clientele.
- Experience in merchandising, retail management, and promotional activities is desirable.
- Demonstrated proficiency in administrative duties including stock control, scheduling software utilisation, and record keeping.
- Knowledge of the latest hairdressing trends, products, and industry standards is preferred but not essential. This role is ideal for motivated individuals who thrive in a vibrant environment and are committed to delivering outstanding customer experiences while leading a talented team towards shared success.
Pay: £29,420.00-£42,803.06 per year
Benefits:
- Company pension
- Gym membership
- On-site parking
Work Location: In person
