Workshop & Fulfilment Coordinator
Reports to: Founder
Hours: Full time, Monday–Friday, with some flexibility around start and finish times
Start date: As soon as possible
Location: Frome, Somerset
Salary: £28,000–£30,000 depending on experience
PLEASE APPLY DIRECTLY TO [email protected] — PLEASE DO NOT APPLY THROUGH INDEED.
Please send your CV and a short note telling us a little about your relevant workshop, fulfilment, warehouse or practical experience.
About Claverton
Claverton makes beautifully crafted pieces for the garden, from our cast-iron garden cloches and architectural plant supports to hose reels and hand-thrown terracotta.
Some of our products are made in our Frome workshop, while others are produced for us by a small number of craftspeople and specialist makers.
Every piece that leaves the workshop carries our name, so we care enormously about the quality of what we send out and how it arrives with our customers.
The Role
We are looking for a practical, organised person to take ownership of the day-to-day running of our Frome workshop and fulfilment operation.
This is a varied, hands-on role for someone who enjoys practical work, likes things to be well organised and gets real satisfaction from doing a job properly.
You’ll prepare and dispatch customer orders, quality-check our products, manage stock and packaging, carry out finishing work and make sure the workshop runs smoothly day to day.
We’re a small and growing business, so this isn’t a conventional large warehouse role where you’ll necessarily be doing the same task all day. There is plenty of variety, a good degree of independence and real scope to help shape how our workshop and fulfilment processes develop as Claverton grows.
You’ll report directly to the Founder and work closely with our Customer Service Lead, while having plenty of ownership over your own working day once you are up to speed.
What You’ll Be Doing
- Packing and fulfilling customer orders accurately and efficiently
- Quality-checking products before dispatch, with a sharp eye for detail
- Preparing orders carefully so products are well protected and beautifully presented
- Using our fulfilment and warehouse systems to send orders, print shipping labels and manifests, and track inventory
- Carrying out finishing work and other practical workshop tasks
- Processing returns, replacements and spare parts
- Managing stock levels across finished products, packaging materials and workshop supplies
- Ordering packaging, sundries and workshop materials when needed
- Keeping the workshop tidy, organised and running smoothly
- Flagging quality, stock or fulfilment issues quickly and clearly
- Suggesting practical improvements to make the workshop more efficient as the business grows
- Very occasionally helping with nearby collections or drop-offs where required
Our products are often fragile, heavy or unusually shaped, so this is much more considered than conventional pick-and-pack fulfilment. We care about the details, from the condition of the product itself to how an order looks when a customer opens it.
What We’re Looking For
Above all, we are looking for someone dependable, practical and well organised - someone who notices what needs doing, takes pride in keeping things running properly and is comfortable taking responsibility for their own workload.
Most important:
- Reliable and punctual
- Highly organised, tidy and methodical
- A sharp eye for detail
- Able to work quickly without cutting corners
- Practical and happy to get stuck in
- Self-motivated and comfortable working independently
- Someone who takes genuine pride in doing things properly
Essential
- Some previous warehouse, fulfilment, workshop, manual or practical work experience
- Comfortable with manual handling - some of our products are heavy, and this is an active role with much of the day spent moving around the workshop
- Good IT literacy and comfortable learning software used for fulfilment, shipping, stock management and inventory
- Comfortable working independently for periods of the day
Desirable
- A full, valid UK driving licence
- Experience packing fragile, heavy or high-value products
- Experience with stock control or inventory management
- A natural eye for process improvement
- Experience working in a small business, workshop, warehouse, garden, interiors or product-led environment
What We Can Offer
- Flexible start and finish times by agreement
- 28 days’ holiday
- Company pension
- Staff discount
- A high degree of independence and ownership over your work
- A varied role rather than repetitive warehouse work
- The opportunity to grow with a small British garden brand and help shape how our workshop operates as the business develops
Practical Details
This is a full-time, workshop-based role at our premises in Frome, Somerset.
The role involves manual handling, periods of lone working and much of the day spent on your feet and moving around the workshop.
Formal qualifications are far less important to us than reliability, care, common sense, initiative and a genuine pride in doing things well.
How to Apply
Please apply directly by emailing [email protected]. Please do not apply through Indeed.
Please send:
- Your CV
- A short note telling us a little about your relevant workshop, fulfilment, warehouse or practical experience
We’d particularly like to hear from people who enjoy practical, hands-on work and would take real pride in running an organised, efficient workshop.
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- On-site parking
Work Location: In person
