The Project Manager is responsible for the successful delivery of customer projects across Vista's retail, hospitality and pharmacy customer base, with a primary focus on technology installations, moves, adds, changes, refreshes, rollouts and transformation programmes.
The role will manage multiple concurrent projects across the UK and Europe, ensuring projects are delivered safely, on time, within budget and to the agreed quality standards. The Project Manager will act as the primary customer contact throughout the project lifecycle, coordinating internal delivery teams, third-party partners and customer stakeholders to achieve successful outcomes.
This role requires strong commercial awareness, customer engagement skills and extensive experience managing large-scale technology deployments in fast-paced retail and hospitality environments.
Information Security Profile: HIGH
· This role will be privy to confidential and sensitive information on a frequent basis and as such the individual undertaking the role will be expected to treat all information as sensitive, discussing it only with those people who have the necessary authority.
Key Responsibilities
Project Delivery
- Manage end-to-end delivery of installations, moves, adds, changes, refreshes and technology deployment projects.
- Deliver multiple concurrent projects across retail, hospitality and pharmacy sectors.
- Develop and maintain project plans, schedules, RAID logs and governance documentation.
- Ensure all projects are delivered in accordance with agreed objectives, timescales and budgets.
- Manage project risks, issues, dependencies and change requests.
- Lead project governance meetings and customer steering groups.
- Ensure effective transition from sales through delivery and into business-as-usual support.
Customer Management
- Develop trusted relationships with customer stakeholders.
- Act as the primary point of contact throughout project delivery.
- Chair project meetings and provide regular project status reporting.
- Manage customer expectations effectively and professionally.
- Escalate risks and issues proactively with clear mitigation plans.
Operational Coordination
- Coordinate resources across PMO, Service Desk, Engineering, Logistics and Field Services teams.
- Work closely with deployment coordinators and scheduling teams to optimise delivery efficiency.
- Ensure site readiness activities are completed prior to deployment.
- Support successful implementation, testing and handover activities.
Commercial Management
- Monitor project profitability and resource utilisation.
- Identify opportunities for additional revenue and service improvements.
- Ensure project scope is controlled and variations are appropriately managed.
- Support budgeting, forecasting and revenue recognition activities.
Quality & Compliance
- Ensure projects comply with Vista management systems, policies and customer standards.
- Drive continuous improvement initiatives across project delivery processes.
- Ensure accurate and timely project documentation is maintained.
- Promote best practice project management methodologies throughout the organisation.
Key Skills & Experience
Essential
- Minimum 5 years' Project Management experience.
- Demonstrable experience delivering retail and hospitality technology deployments.
- Proven experience managing:
- New Store Openings (NSOs)
- Store refurbishments
- EPOS deployments
- Network installations
- Infrastructure refreshes
- Hardware rollouts
- IMAC projects
- Strong stakeholder management and customer engagement skills.
- Excellent planning and organisational capability.
- Experience managing projects with multiple suppliers and subcontractors.
- Strong commercial awareness.
- Excellent written and verbal communication skills.
- Proficient with Microsoft Project, Excel and project reporting tools.
- Full UK Driving Licence.
Desirable
- PRINCE2 Practitioner.
- Agile Project Management qualification.
- MSP Foundation or Practitioner.
- Retail technology sector experience.
- Hospitality technology deployment experience.
- Experience delivering projects across Europe.
Core Competencies
- Customer Focus
- Leadership
- Commercial Awareness
- Planning & Organisation
- Risk Management
- Stakeholder Engagement
- Problem Solving
- Decision Making
- Negotiation
- Attention to Detail
Success Measures
- Project delivery against agreed timescales.
- Project profitability and margin achievement.
- Customer satisfaction and feedback scores.
- Successful deployment quality metrics.
- Achievement of project governance requirements.
- Reduction in project-related escalations.
- Accurate forecasting and reporting.
- Successful transition to support services.
- Revenue growth through efficient delivery and customer retention.
Outcomes & Deliverables
- Projects delivered safely, professionally and on time.
- High levels of customer satisfaction and confidence in Vista.
- Consistent project governance and reporting standards.
- Effective collaboration across all operational departments.
- Improved deployment efficiency and project profitability.
- Strong customer retention and repeat business opportunities.
In addition to the above duties, the post holder must be prepared to undertake such additional duties as may arise from changing business requirements.
All employees are expected to comply with Vista Retail Support management systems and procedures and conform to the requirements of all standards and certifications held by Vista Retail Support Ltd.
Vista Retail Support's Values
- To do the best we can for our business, our customers and our colleagues.
- To demonstrate honesty, integrity and flexibility in all that we do.
- To be transparent in our operations.
Pay: £36,000.00-£45,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
Work Location: In person
