The Langham, London; Europe’s first Grand Hotel is currently recruiting for the E-Commerce Executive to join our talented Sales and Marketing team. We’re an equal opportunities employer, and we welcome and value applications from all communities.
The E-Commerce Executive will work closely with the Head of E-Commerce to help deliver the hotel’s digital marketing strategy across online channels. This is an excellent opportunity for someone early in their digital marketing career to gain hands-on experience across website management and optimisation, email marketing and paid media within a world-class luxury hotel environment.
ABOUT THE ROLE
In the role of E-Commerce Executive, your key focus will be to:
- Assist with the coordination and maintenance of hotel and outlet pages across all online channels
- Ensure hotel and F&B website content is kept accurate, up to date, and on-brand at all times
- Support the Head of E-Commerce in identifying opportunities to improve the digital customer journey
- Support the management of EDM calendars across hotel outlets and databases
- Assist with content planning, coordinating photography briefs and creative assets ahead of send dates
- Help build email campaigns in Salesforce Marketing Cloud under the guidance of the Head of E-Commerce
- Provide administrative and logistical support for paid media campaigns, including briefing coordination and asset trafficking
- Assist with tracking, tagging, and reporting across digital marketing campaigns
- Monitor competitor digital activity and report findings to the Head of E-Commerce
- Support photoshoots to help ensure creative assets are suitable for digital use
- Assist the Marketing Communications team and Social Media Manager with video content for social media where required
- Contribute to monthly reporting on digital performance across analytics platforms
- Regularly update and merchandise the in-hotel TV system
ABOUT YOU
- A degree in Marketing, Business, Hospitality, or a related field is preferred but not essential
- Some exposure to digital marketing, e-commerce, or a hospitality environment is advantageous
- Comfortable working collaboratively within a team and with colleagues across departments
- Familiarity with Adobe Experience Manager is advantageous; a willingness to learn is essential
- Basic understanding of email marketing platforms; experience with Salesforce Marketing Cloud is a bonus
- Good organisational skills and attention to detail
- A proactive attitude with a desire to grow and develop within the role
- Interest in digital marketing, e-commerce, or the hospitality industry
