Role Title: Client Success Executive
Reports to: Sales Team Leader
Region: UK
Location: On site
Salary: £28,000 - £30,000 per annum + commission (OTE circa £40,000)
Terms: Permanent full time following successful probation
About us: “ Commitment to the deployment of cutting edge event technology solutions, anywhere in the work. Guaranteed.”….
One World Global is a global leader in short-term IT rental solutions, delivering technology for corporate events, exhibitions, conferences, and large-scale experiences worldwide. With operations across multiple regions and the ability to deploy technology globally, we combine cutting-edge technology with expert logistics and technical support to deliver seamless event experiences.
We go beyond equipment rental – offering full-service technology solutions that support our clients from initial enquiry and planning through to delivery and event completion. Our reputation is built on reliability, innovation, exceptional service and a no-fail approach to delivering technology for some of the world’s leading businesses, event organisers and brands.
Our UK team is part of a global Client Services and Sales organisation, working closely with colleagues across our international offices. We operate in a fast-paced environment where priorities can change quickly, particularly around live events, and where communication, organisation and attention to detail are essential.
Our Values
Commitment – “We make it happen.” Anytime. Anywhere. We don’t make excuses – we find solutions. When things get complex, we lean in, not out.
Collaboration – “Better together.” One size never fits all. We listen first then build solutions together – with our clients and each other.
Responsibility – “We own the outcome.” Own it. Protect it. Improve it. We take responsibility for outcomes, relationships and our impact on the world around us.
Value – “More than rental.” We go beyond the kit. Our value isn’t what we just supply – it’s in how we think, advise and deliver.
The Role
The Client Success Executive sits within the UK Sales and Client Services team and plays an important role in developing strong relationships with existing and returning clients while supporting the growth of the business.
This is a customer-facing and commercially focused role, suited to someone who enjoys working with people, building relationships and finding opportunities to help customers. You will support clients throughout their journey with One World Rental, helping to ensure they receive excellent service while also identifying opportunities to introduce additional products, services and solutions.
You will work closely with Sales, Client Services, Operations, Logistics and our global offices to ensure customer requirements are understood, communicated and delivered effectively. The role will involve a combination of client communication, account support, sales administration, follow-up and commercial activity.
You will not be expected to arrive as an expert in IT rental or event technology. Full training will be provided on our products, systems and processes. What matters most is your attitude, communication skills, organisation, confidence and willingness to learn.
This is an excellent opportunity for someone looking to build a career in client success, account management or sales within a fast-growing international business. There is clear scope to develop your responsibilities and progress within the organisation as your experience and commercial capability grow.
What you’ll be doing…..
- Build and maintain positive relationships with existing and returning clients.
- Act as a consistent and professional point of contact for assigned clients and customer enquiries.
- Communicate with clients by telephone and email, responding promptly and professionally to requests and queries.
- Understand client requirements and help identify the right products and services to meet their needs.
- Support the sales process from initial enquiry through quotation, order, delivery and post-event follow-up.
- Prepare and follow up quotations, sales orders and other client documentation accurately.
- Identify opportunities to introduce additional products, services or solutions to existing clients and support the wider Sales team in converting these opportunities.
- Follow up on outstanding enquiries, quotations and client requirements to ensure opportunities continue to progress.
- Keep clients updated throughout the customer journey and ensure expectations are clearly communicated.
- Work closely with Sales, Client Services, Operations, Warehouse and Logistics teams to ensure client requirements are delivered accurately and on time.
- Maintain accurate client, enquiry and opportunity information across internal systems and CRM platforms.
- Record and update relevant client activity, follow-ups and commercial opportunities.
- Support the onboarding of new clients and ensure a smooth transition from sales into delivery.
- Help gather client feedback and identify opportunities to improve the customer experience.
- Support the resolution of client queries and issues, escalating where appropriate and ensuring matters are followed through to completion.
- Develop strong knowledge of One World Rental’s products, services and solutions so that you can confidently support client conversations.
- Work collaboratively with colleagues across UK and international offices to support global client requirements.
- Support the wider Sales and Client Services team during busy periods and large event projects.
- Achieve agreed individual and team targets relating to client activity, revenue, retention and commercial growth.
- Perform other ad hoc tasks as required.
What matters in this role …..
- You are confident, personable and comfortable speaking with customers.
- You genuinely enjoy building relationships and providing excellent customer service.
- You have a commercial mindset and are interested in understanding customer needs and identifying opportunities.
- You communicate clearly and professionally, both verbally and in writing.
- You are organised and have excellent attention to detail.
- You are proactive and do not need to be chased to follow up on tasks or opportunities.
- You are comfortable managing multiple priorities and working to deadlines.
- You remain calm and professional when priorities change or urgent customer requests arise.
- You take ownership of your work and look for practical solutions when problems occur.
- You are comfortable working towards targets and motivated by personal and team performance.
- You are a team player who enjoys working collaboratively with colleagues across different departments and countries.
- You are willing to learn new systems, products and processes and develop your commercial knowledge over time.
Experience we are looking for …..
- Previous experience in customer service, client services, sales, sales administration, account support or a similar customer-facing role.
- Experience dealing with customers by telephone and email.
- Experience working in a busy, fast-paced environment where priorities can change quickly.
- Some experience in a commercially focused or target-driven environment would be beneficial.
- Experience supporting quotations, sales orders, enquiries or customer accounts would be advantageous.
- Good IT skills, including Microsoft Office, Outlook and Excel.
- Experience with CRM, ERP or order management systems would be beneficial but is not essential.
- Experience within events, hospitality, hotels, technology, logistics or another customer-focused environment would be advantageous.
- Strong written and verbal communication skills.
- A willingness to learn and develop within a growing international business.
- A degree or formal qualification is not essential; attitude, communication skills, commercial potential and relevant experience are more important.
You’ll probably do well here if you …..
- Are confident, outgoing and personable without being overly corporate.
- Enjoy a role that combines customer service, relationship building and commercial activity.
- Are motivated by achieving targets and earning additional income through performance.
- Take pride in being organised, accurate and reliable.
- Enjoy following things through and making sure nothing gets missed.
- Have good common sense and enjoy finding practical solutions to customer requirements.
- Are comfortable picking up the phone and having conversations with customers.
- Are proactive and naturally follow up rather than waiting to be told what to do.
- Enjoy working in a fast-paced environment where no two days are exactly the same.
- Can stay calm when priorities change or urgent requests come in.
- Are comfortable working independently while also being part of a wider team.
- Are ambitious and interested in developing a career in Client Success, Account Management or Sales.
- Are motivated by personal development, responsibility and the opportunity to progress within the organisation.
Additional Information …..
- This is a full-time position based in the UK, with office-based working arrangements.
- Normal working hours are Monday to Friday, although some flexibility may occasionally be required to support live events, international clients or global colleagues.
- The role includes a basic salary of £28,000 - £30,000 per annum, with additional bonus and commission opportunities providing an expected on-target earning opportunity of approximately £40,000.
- Commission will be linked to individual and company performance and the achievement of agreed commercial objectives.
- Full training will be provided on our systems, products, services and internal processes.
- As part of a global business, you will work with colleagues and customers across different countries and time zones.
- The role provides an opportunity to develop commercial, client management and account management skills within an international event technology business.
- As experience and performance develop, there is scope to take on increased responsibility and progress into more senior Client Success, Account Management or Sales roles.
- We are committed to creating an inclusive workplace where everyone is treated with respect and has the opportunity to develop their career.
Pay: From £28,000.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
Work Location: In person
