The Company:
Franchi PLC was established in 1970 and has built a reputation for providing a friendly, expert and efficient service for professional tradesmen, DIY enthusiasts and the wider community across the London and Greater London Region. And beyond. We pride ourselves on a staff that are highly trained to provide quality advice and assistance across a wide variety of products and services.
Position Name:
Locksmith Administrator
The Position:
We are seeking a highly organised and proactive Locksmith Admin to join our team. The ideal candidate will be responsible for providing administrative support to our locksmith department, ensuring smooth daily operations, and delivering excellent customer service. This role involves a variety of tasks, from handling communications to assisting with inventory management and job scheduling.
The pay range we are offering is starting from £22,000 annually dependent on experience and/or qualifications.
Outlined below are essential duties that this job role entails.
Key responsibilities:
Duties of a Locksmith Administrator include:
- Follow-Up Emails: Manage and respond to incoming emails, ensuring timely follow-up on all correspondence related to locksmith services and client inquiries.
- Answering Phones: Handle incoming calls, assist customers with inquiries, schedule appointments, and provide information about our services.
- Booking Jobs: Coordinate and schedule locksmith jobs, ensuring that appointments are efficiently planned and communicated to both customers and technicians.
- Chasing Orders: Track and follow up on outstanding orders, ensuring that all required materials and products are received on time. Assist in placing orders as you grow into the role.
- Filing: Maintain accurate and organised filing systems for job records, client information, and other relevant documents, both digital and physical.
- Picking Goods for Jobs: Assist in preparing and picking necessary goods and tools for locksmith jobs, ensuring that all required materials are ready for the technicians.
- Van Checks & Paperwork: Conduct regular van checks to ensure that vehicles are properly stocked and maintained. File all relevant paperwork related to van checks and job completion.
Skills & Qualifications:
- Strong organisational and multitasking abilities.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Proficiency in basic office software (e.g., Microsoft Office Suite).
- Customer-focused with a friendly and professional demeanour.
- Previous experience in an administrative role is preferred.
Job Type: Full-time
Pay: From £27,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
Ability to commute/relocate:
- London N7 6NE: reliably commute or plan to relocate before starting work (required)
Experience:
- Microsoft Office: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
