Job Overview
To play a crucial role in ensuring the smooth execution of courier import operations. With a focus on compliance, customer service, and shipment tracking, this role supports the efficiency and reliability of our express services based in Poyle (Slough).
Responsibilities
- Manage and ensure compliance with all clearance procedures for courier imports, adhering to regulatory and company standards to facilitate timely shipment processing.
- Serve as a primary point of contact for customers by responding promptly to inquiries, handling calls professionally, and resolving any servicing issues with care and accuracy.
- Maintain detailed tracking and tracing of inbound shipments, providing updates, and proactively addressing any delays or discrepancies to guarantee transparency and customer satisfaction.
- Coordinate freedom shipments efficiently, ensuring correct documentation and processing to support seamless customs clearance.
- Address and resolve station problem queues diligently to minimize operational bottlenecks and maintain workflow continuity.
- Clear any outstanding shipments expediently, working with internal teams and external partners to resolve issues and avoid shipment backlog.
Please note: Sponsorship is not available for this position.
Experience
- Demonstrate an understanding of import clearance processes and regulatory requirements within courier or logistics environments.
- Proven experience in customer service roles with strong communication skills to handle diverse customer interactions effectively.
- Proficiency and hands-on experience with electronic customs systems such as E-customs and CNS to ensure accurate and efficient shipment processing.
- Advanced skills in Microsoft Excel and Word to manage shipment documentation, reporting, and correspondence accurately.
- A solid grasp of global geographical locations to support international shipment tracking and problem resolution.
- Ability to multitask and manage priorities in a fast-paced, dynamic operational setting.
Pay: From £26,436.80 per year
Benefits:
- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
