FS.COM Innovation Ltd 新仓库招聘售后&改码专员
FS是一家专注于高速网络系统解决方案的全球科技公司，为全球客户提供产品开发、设计、测试和交付服务。FS成立于2009年，在中国、美国、德国、英国、澳大利亚、新加坡、俄罗斯和日本设有仓储和服务中心，拥有超过1500名员工，为全球200多个国家和地区的用户提供本地化服务。我们致力于持续研发和创新，不断推出400G、800G等前沿高速产品，以满足企业数字化转型的需求。
FS一个充满挑战和机遇的公司，我们致力于营造一个创新、专业、高效、用心的团队。
因公司业务发展需要，在Birmingham仓库招聘1名售后&改码专员。
编码及 RMA 专员 (Coding & RMA Specialist)
编码及 RMA 专员主要负责售前与售后的产品质量检验、销售与售后订单的产品编码，以及相关的系统操作。此职位也需进行跨部门协作，以解决与产品相关的问题。
职责与任务
- 检验销售及售后订单的产品，并准确记录检验结果。
- 使用经批准的软件及预设代码，根据订单要求配置光收发模块（Transceiver modules）。
- 按照公司流程打印并贴上产品标签，并进行产品包装。
- 处理单件及批量退货，包括清点产品数量、核对信息及完成系统记录。
- 在公司的 ERP 系统中准确完成订单、编码及 RMA 的交易与数据录入。
- 协助解答与编码及 RMA 相关的咨询与问题。
- 执行季度库存盘点工作。
- 与质量控制（QC）及其他团队合作，调查并解决产品相关问题。
- 参与季度库存盘点，并执行管理层分配的其他合理职责。
职位要求
- 具备仓库、生产、电子、质检或 RMA 相关工作经验者优先。
- 熟练操作电脑，并有能力快速掌握产品配置与 ERP 系统的操作。
- 具备极佳的细节关注度，工作态度谨慎、高效且有责任感。
- 拥有良好的实操、组织、沟通及解决问题的能力。
- 能够准确遵循工作指引及标准作业程序（SOP）。
- 具备流利的英语及普通话工作沟通能力。
- 持有电子、通信、计算机科学或相关学科的学历背景者优先。
工作地点： FS.COM Innovation Ltd , Unit 8, Union Way, Aston, Birmingham B6 7FH, United Kingdom
工作时间：全职，可签正规合同报税；每周40小时，周一至周五，8:30-17:30
待遇：面议
要求：持长期有效签证，有相关工作经验者优先。
公司网站：https://www.fs.com/uk
The Coding & RMA Specialist is responsible for pre-sales and after-sales product quality inspection, product coding for sales and after-sales orders, and related system operations. The role also works cross-functionally to resolve product-related issues.
Responsibilities & Duties
- Inspect products for sales and after-sales orders and accurately record the results.
- Configure transceiver modules according to order requirements using approved software and predefined codes.
- Print and apply product labels and package products according to company procedures.
- Process individual and batch returns, including counting products, checking information and completing system records.
- Complete order, coding and RMA transactions accurately in the company’s ERP system.
- Handle the necessary Q&A required for coding and RMA purposes
- Perform the quarterly inventory check task
- Work with Quality Control and other teams to investigate and resolve product issues.
- Participate in quarterly stock counts and carry out other reasonable duties assigned by management.
Requirements
- Experience in a warehouse, production, electronics, quality inspection or RMA role is preferred.
- Comfortable using computers and able to learn product configuration and ERP systems.
- Strong attention to detail with a careful, efficient and responsible approach.
- Good practical, organisational, communication and problem-solving skills.
- Able to follow instructions and standard operating procedures accurately.
- Working proficiency in English and Mandarin Chinese.
- A qualification in electronics, telecommunications, computer science or a related subject would be an advantage.The Coding & RMA Specialist is responsible for pre-sales and after-sales product quality inspection, product coding for sales and after-sales orders, and related system operations. The role also works cross-functionally to resolve product-related issues.
Benefits -
· We reward your commitment with an attractive salary package;
· We welcome you to a value- and growth-oriented business with flat hierarchies and short decision-making processes.
· We offer an intensive induction / training period with courses as well as continuous further training.
· Challenging role for growth and development.
· Interesting and varied activity.
· Keeping developing and growing with an international young e-commerce company.
· Normal working hours: 40 hours per week.(8:30-17:30, from Monday to Friday)
Company Profile
FS is a global technology company focused on high-speed network system solutions, providing product development, design, test and delivery services to customers worldwide. Founded in 2009 as Fiberstore, FS brings a complete portfolio of products and solutions including Switches & Optics, Integrated Cabling Infrastructure, and OTN Equipment--all designed for installation in data centers, cloud computing, metro networks, and access networks to connect a broad range of devices. Through continuous technology innovation, our products and solutions have been deployed in over 200 countries and adopted by worldwide well-known corporations such as Microsoft and Google Fiber. Join our team to be a key factor in redefining the optical communication industry and building an efficiently connected world!
Website: https://www.fs.com/uk
We are strengthened by the diversity of our colleagues across FS.COM Innovation Ltd. We welcome applications from people of all cultures, backgrounds, and experiences, and are committed to providing reasonable adjustments so that colleagues with disabilities are able to fulfill the essential functions of the job.
Job Type: Full-time
Pay: £26,500.00-£28,500.00 per year
Benefits:
Ability to commute/relocate:
- Birmingham B6: reliably commute or plan to relocate before starting work (required)
Education:
Experience:
- Warehouse experience: 1 year (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
