About the Role:
Lilabali Digital Commerce and Lifestyle Services develops and manages digital shopping experiences designed to connect customers with lifestyle, fashion, beauty, and consumer products through modern ecommerce platforms.
We are looking for a Digital Product Manager who can take ownership of digital product planning, roadmap delivery, customer experience, and commercial performance across ecommerce and online platforms.
You will work closely with design, engineering, marketing, commercial, operations, and customer service teams to turn business needs into clear product priorities. This role is ideal for someone who understands both digital product delivery and ecommerce performance and can balance customer needs with technical and commercial objectives.
Why Work With Us?
Product Ownership:
You will have meaningful responsibility for digital product priorities, roadmap decisions, and platform improvements.
Commercial Impact:
Your work will directly influence customer experience, conversion, retention, operational efficiency, and online revenue.
Cross Functional Environment:
You will work closely with design, technology, marketing, commercial, and operations teams.
Professional Growth:
You will have opportunities to strengthen your experience in digital product management, ecommerce strategy, customer experience, and platform development.
Key Responsibilities:
Product Strategy:
Define and maintain digital product priorities that support customer needs, business objectives, and long term growth.
Roadmap Management:
Build and manage product roadmaps across ecommerce platforms, customer journeys, digital services, and operational tools.
Product Delivery:
Work with design and engineering teams to move initiatives from discovery and planning through development, testing, launch, and continuous improvement.
Customer Experience:
Use customer feedback, behavioural data, research, and performance information to identify opportunities to improve digital journeys.
Commercial Performance:
Monitor conversion, engagement, retention, average order value, and other relevant product and ecommerce measures.
Prioritisation:
Evaluate competing requirements and make clear decisions about which product improvements should be delivered first.
Stakeholder Management:
Communicate product priorities, delivery progress, risks, and decisions clearly to internal teams and business stakeholders.
Product Discovery:
Lead discovery activities to understand customer problems, business requirements, and potential digital solutions.
Cross Functional Coordination:
Align technology, design, marketing, commercial, and operational teams around shared product goals.
Performance Reporting:
Prepare regular product performance updates, roadmap reviews, and recommendations for management.
Continuous Improvement:
Review launched products and identify opportunities to improve usability, performance, customer satisfaction, and commercial outcomes.
What We Are Looking For:
Experience:
At least 5 years of experience in digital product management, ecommerce, software products, online retail, or a related environment.
Product Management:
Strong experience managing product roadmaps, priorities, requirements, and cross functional delivery.
Digital Commerce Knowledge:
Good understanding of ecommerce platforms, online customer journeys, checkout processes, digital merchandising, and customer experience.
Commercial Awareness:
Strong understanding of conversion, revenue, customer behaviour, retention, and digital product performance.
Analytical Skills:
Confident using product data, customer insights, research findings, and performance measures to support decisions.
Stakeholder Skills:
Able to work effectively with designers, engineers, marketers, commercial teams, and operational stakeholders.
Organisation:
Excellent planning and prioritisation skills with the ability to manage multiple product initiatives and deadlines.
Problem Solving:
Strong ability to break down complex product challenges and develop practical solutions.
Communication:
Strong written and verbal English communication skills with the ability to explain product decisions clearly and professionally.
Mindset:
You are customer focused, commercially aware, analytical, and decisive. You know when to explore a problem in greater detail, when to challenge assumptions, and when to make a clear decision to keep digital product delivery moving forward.
Pay: £4,500.00-£5,400.00 per month
Benefits:
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
Work Location: In person
