About Us
We are a leading UK online retailer specialising in bathroom spare parts, working with over 200 manufacturers. As a fast-growing e-commerce business, we pride ourselves on expert knowledge, excellent customer service, and a supportive team environment.
Technical Customer Service Adviser
Location: Hoddesdon, Hertfordshire
Job Type: Full-time, Permanent
Hours: Monday to Friday, 8:00am to 4:00pm
Salary: Competitive, depending on experience
About the Role
We are looking for a friendly, enthusiastic, and technically minded Technical Customer Service Adviser to join our growing team.
This is a varied role where you'll be helping customers identify the correct bathroom spare parts, answering technical queries, processing orders, and providing outstanding customer service by phone, email, and live chat.
You'll become an expert in bathroom spare parts and work closely with our warehouse and purchasing teams to ensure customers receive the right products first time.
Key Responsibilities
- Answer incoming telephone calls, emails, and live chat enquiries.
- Help customers identify the correct bathroom spare parts from photographs, measurements, and product descriptions.
- Provide technical advice on bathroom products including taps, showers, toilets, concealed cisterns, and accessories.
- Process customer orders accurately.
- Deal with returns, warranties, and customer issues professionally.
- Follow up customer enquiries and quotations.
- Liaise with suppliers to obtain technical information when required.
- Maintain accurate customer records.
- Work closely with the warehouse to resolve order queries.
- Keep up to date with new products and manufacturers.
- Assist with other office duties as required.
What We're Looking For
- Excellent customer service skills.
- Confident telephone manner.
- Good computer skills.
- Strong attention to detail.
- Ability to solve problems and think logically.
- Good organisational skills.
- Positive attitude and willingness to learn.
- Ability to work both independently and as part of a team.
Desirable Experience
- Experience in customer service.
- Knowledge of plumbing or bathroom products.
- Experience in a trade counter, plumbers' merchant, or builders' merchant.
- Experience using CRM or order management systems.
- Basic understanding of technical drawings and product diagrams.
Full training will be provided for the right candidate.
What We Offer
- Full product training.
- Friendly and supportive working environment.
- Company pension.
- Employee discount.
- Free on-site parking.
- Opportunities for career progression.
- Holiday entitlement plus bank holidays.
Ideal Candidate
The ideal candidate enjoys helping people, has excellent communication skills, and takes pride in finding the right solution for customers. Whether you're experienced in plumbing products or simply have a strong technical aptitude and a passion for customer service, we'd love to hear from you.
Benefits
- Free on-site parking
- Pension scheme
- Ongoing training and development opportunities
- Supportive and collaborative working environment
- 20 days annual holiday plus bank holidays
- Your birthday off (paid)
Location:
Unit 2, Haselemere Industrial Estate,
Charlton Mead Lane,
Hoddesdon,
Hertfordshire,
EN11 0EJ
To Apply:
We offer full training and support to help you succeed in this role. If you're a team player with a passion for e-commerce and customer service, we encourage you to apply! Please submit your CV and cover letter
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Benefits:
Work Location: In person
