Job Overview
Customer Account Manager (Operations) – Where Customer Focus Meets Operational Excellence!
Are you ready to seize an exhilarating opportunity at the heart of our Operations Team? We're looking to welcome a customer-focused Customer Account Manager to our bustling Depot in Derby, a pivotal hub within our extensive UK network.
We're on the hunt for an experienced, positive, and proactive individual who will be the glue that binds our Operations and Sales teams, ensuring an experience that exceeds our customers expectations.
Your Mission: Elevate Customer Satisfaction and Operational Brilliance
Your dynamic responsibilities will include -
Procurement:
- Using your keen negotiation skills to source materials and services from our trusted suppliers, securing competitive rates.
- Nurturing innovation by exploring new suppliers to bring fresh, high-quality solutions to the table.
- Mastering the art of deadline management, ensuring our operational and customer demands are met with precision.
Planning and Coordination:
- Crafting and managing service call plans, ensuring all customer needs are addressed.
- Tackling operational administration. Ensuring paperwork and records are maintained.
- Collaborating with our sales and operations teams, prioritising tasks effectively
- Serving as the guardian of our fleet information, proactively ensuring it's up-to-date and monitored.
- Championing health and safety administration with unwavering diligence.
Transport:
- Skilfully arranging transport and logistical bookings for our vehicles and outsourced work
- Identifying and capitalising on opportunities to minimise empty journeys, reduce transport costs, and lessen our environmental footprint.
Keys to Success:
- Exceptional Organisational and Time Management Skills: Effortlessly managing diverse responsibilities and meeting time sensitive deadlines.
- Flair for Juggling a Demanding Workload: You thrive in a dynamic environment where adaptability is key, and you excel at managing diverse tasks simultaneously.
- Gifted Communicator: Your ability to use initiative, problem solve, and ensure seamless communication is your secret to building strong relationships with customers, suppliers, and teammates.
- Customer-Centric Passion: You're driven by a commitment to deliver an extraordinary customer experiences, going the extra mile to ensure satisfaction and maximising customer opportunities.
Job Type: Full-time
Pay: £28,000.00-£32,500.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Sick pay
Experience:
- Operations: 2 years (required)
Work Location: In person
