Location: Horsham | Full-Time | Permanent | Commission + Benefits
Join one of the UK's fastest-growing telecom providers and become the voice of exceptional customer care. At Telecom Acquisitions Ltd (TAL), we don't just connect homes-we connect people with outstanding service.
About the Role
As a Customer Service Advisor, you'll be the first point of contact for our valued customers, delivering friendly, efficient, and solution-focused support. Whether it's a billing query, a technical hiccup, or a general question, you'll handle it with confidence, clarity, and care.
This is more than just a call centre role-it's an opportunity to build relationships, solve problems, and make a real difference in the customer journey.
What you will be doing
- Handling inbound calls from customers with professionalism and empathy
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Resolving billing queries and explaining charges clearly and accurately
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Managing overflow calls from 1st line technical support, ensuring no customer is left waiting
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Responding to general enquiries about services, packages, and account details
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Handling complaints with tact and urgency, aiming for first-contact resolution
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Logging all interactions in our CRM system with precision and detail
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Collaborating with internal teams to escalate and resolve complex issues
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Contributing to service improvement by sharing customer feedback and insights
What we are looking for
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A natural communicator with a warm, confident phone manner
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Previous experience in a customer service or contact centre environment (telecoms a plus!)
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Strong problem-solving skills and the ability to stay calm under pressure
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Tech-savvy and comfortable navigating multiple systems
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A team player with a proactive, can-do attitude
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Passionate about delivering a 5-star customer experience
Benefits
- Competitive base salary and commission
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25 days holiday increasing up to 30 days based on length of service and bank holidays
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Birthday leave
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50% off broadband after probation and free after 2 years
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Local discounts in Horsham
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Salary sacrifice pension scheme
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Aviva Smart Health
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Death in service
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Regular team socials and recognition rewards
Ready to Join Us?
If you're passionate about people, thrive in a fast-paced environment, and want to be part of a company that's shaking up the telecoms industry, we'd love to hear from you.
