Role Purpose
To provide specialist expertise and leadership in delivering core services and processes, ensuring consistent, high-quality operational outcomes. The role contributes to organisational effectiveness by applying advanced technical knowledge and providing support to others. It is responsible for leading and coordinating work activity and projects across teams, and for applying judgement to resolve operational and complex specialist issues. The role also involves advising and influencing stakeholders to achieve agreed outcomes.
Role Accountabilities
Service Delivery & Operational Excellence
- Accountable for the delivery and quality of core, standard processes and services, ensuring compliance with internal and external policies, procedures, regulations and quality standards.
- Apply specialist knowledge to resolve routine, moderately complex, and complex specialist operational issues.
- Identify and implement improvements to enhance service consistency, efficiency, and effectiveness.
Technical Expertise & Judgement
- Use advanced technical expertise to determine appropriate approaches, methods, and solutions.
- Interpret policies, regulations, and guidelines and apply them accurately to operational practice.
- Provide authoritative advice and insight within area of specialism.
- Escalate unusual, high-risk, or exceptional matters appropriately.
Project Delivery
- Lead and deliver small to medium-scale projects, ensuring outputs meet agreed requirements, timeframes, and quality standards.
- Coordinate activities across teams or functions to support successful project delivery and operational outcomes.
- Produce documentation, analysis, and reports to inform decisions or governance processes.
Stakeholder Engagement & Influence
- Build and maintain positive working relationships across teams and functions.
- Influence, negotiate, and advise stakeholders to support effective decision-making and achieve agreed outcomes.
- Communicate specialist information clearly and with impact to different audiences.
Leadership & Team Contribution
- Provide guidance, mentoring, and day-to-day coordination to colleagues to support capability, consistency and knowledge sharing.
- Lead by example, promoting collaborative working and embedding best practice within the team or function.
- Support the development of continuous improvement initiatives and the sharing of specialist expertise across the organisation.
Person Specification
Qualifications
Degree or equivalent professional qualification in a relevant clinical, healthcare
management or specialist discipline. Essential
Evidence of ongoing Continuing Professional Development (CPD), relevant to NHS
service delivery and governance. Essential
Postgraduate qualification or advanced professional certification in a relevant healthcare, leadership or specialist area. Desirable
Project management or equivalent training. Desirable
Experience
Significant senior-level experience within an NHS provider, primary care or healthcare delivery environment. Essential
Proven experience leading complex services, projects, or improvement initiatives that support high-quality patient care. Essential
Experience coordinating activities across teams or functions to deliver projects or operational outcomes. Essential
Experience advising and influencing internal and external stakeholders, including NHS commissioners, Integrated Care Boards or system partners. Desirable
Experience using data to monitor performance and drive service improvement. Desirable
Skills & Knowledge
Strong knowledge of NHS systems, clinical governance, quality standards and patient safety requirements. Essential
Excellent communication and influencing skills, with the ability to provide clear specialist advice to clinical and non-clinical stakeholders. Essential
Ability to apply independent judgement and make decisions in complex,
operational or specialist scenarios. Essential
Ability to analyse and interpret data to inform service improvement, operational decisions and governance reporting. Essential
Knowledge of NHS contractual frameworks, performance management or regulatory requirements e.g. CQC. Desirable
Behaviours & Attributes
Demonstrates compassionate, values-based leadership aligned to NHS principles and patient-centred care. Essential
Resilient and accountable; able to manage competing priorities in a fast-paced healthcare environment. Essential
Demonstrates the ability to share specialist knowledge, mentor colleagues and foster collaborative working across teams. Essential
Professional, ethical and results-focused approach to work. Essential
Proactive and improvement-focused, with a commitment to innovation and service development. Desirable
In addition to the requirements of the role profile, the following additional details apply to this specific position.
Position P&C (HR) Advisor
Department/Team People & Culture
Role Senior Specialist Lead (L2)
Reports To People & Culture Business Partner
Direct Reports None
Additional Accountabilities
Transformation
- Contribution: Support the delivery of organisational transformation initiatives by providing expert people advice and supporting with workforce planning activities.
- Outcome: Transformation and change programmes are delivered successfully, organisational effectiveness is enhanced and the workforce is aligned to future business needs.
TUPE
- Contribution: Manage TUPE processes, ensuring compliance with employment legislation, and supporting employees throughout organisational change processes.
- Outcome: TUPE activities such as consultation arrangement, documentation management, data tracking will run smoothly. There will be accurate records, and employee will receive timely and professional communications throughout organisational change processes.
HR Advice & Employee Relations
- Contribution: Provide timely, consistent, and professional HR advice to line managers on employee relations, performance and absence related matters.
- Outcome: Managers are equipped to handle people matters confidently and compliantly, reducing risk and ensuring a positive employee experience.
Case Management
- Contribution: Support the management of P&C cases from initial advice through to resolution, ensuring fairness, accuracy and alignment with legal requirements.
- Outcome: Employee relations cases are resolved efficiently and lawfully, with minimal disruption to teams and reduced exposure to tribunal claims.
Data & Insight
- Contribution: Monitor, analyse, and interpret P&C data (e.g. absence, turnover, case volumes) to identify trends and areas for improvement.
- Outcome: Insightful data informs strategic P&C decisions and drives targeted interventions that improve workforce stability and performance.
Employee Lifecycle Support
- Contribution: Support key lifecycle processes including recruitment, onboarding, induction, probation and exit stages.
- Outcome: Employees experience a smooth, consistent and engaging journey, contributing to retention and a positive employer reputation.
Policy & Process Improvement
- Contribution: Keep HR policies, procedures, and practices up to date, ensuring they reflect current legislation and PML needs.
- Outcome: Managers and employees have access to clear, relevant HR guidance that supports consistent and compliant decision-making.
Person Specification
Qualifications
Requirement
CIPD Level 5 (or working towards) Essential
Relevant degree or equivalent professional qualification Essential
CIPD Level 7 Desirable
Experience
Requirement
Previous experience in a HR/P&C Advisory Essential
Proven experience advising managers directly Essential
Proven experience dealing with complex services, projects or improvement initiatives Essential
Experience in organisations of a similar size (200-500 employees) Desirable
Skills & Knowledge
Requirement
Strong knowledge of employment law and HR best practice Essential
Previous experience supporting or managing TUPE activity Essential
Confident communicator with the ability to influence and challenge constructively. Essential
Able to manage a varied workload and prioritise effectively Essential
Strong attention to detail and problem-solving skills Essential
Approachable and professional Essential
Discreet and confidential handling sensitive information Essential
Collaborative team player Essential
Ability to drive Essential
Behaviours & Attributes
Requirement
Professional, ethical, and accountable approach to work Essential
Positive, proactive, and adaptable attitude Essential
Demonstrates compassionate, values-based leadership aligned to NHS principles Essential
Resilient and accountable; able to manage competing priorities in a fast-paced environment Essential
Demonstrates the ability to share specialist knowledge, mentor colleagues and foster collaborative working across teams. Essential
Proactive and improvement-focused, with a commitment to innovation and service development Desirable
Pay: From £38,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay
Work Location: In person
