OVERALL SUMMARY
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part-time, job-share or full-time basis because we know the best person for the job isn’t always available full-time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.
Join the Close Brothers Risk Team where you will lead on the design and maintenance of policies that enable the safe and effective execution of remediation strategies to address customer harms.
Working as part of the Governance and Policy team our ideal team member will have previous experience in regulatory expectations, consistency in customer treatments and delivery of good customer outcomes with excellent problem-solving and data analysis skills.
RESPONSIBILITIES
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Create and support implementation of scalable, reusable policies and principles that standardise remediation practices and support consistent delivery of good customer outcomes.
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Deliver and read across to external changes impacting Customer Duty.
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Oversee the delivery and operationalisation of remediation policies across internal teams.
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Gather and prepare regulatory outputs to ensure correct controls and oversight in place to deliver as intended.
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Ensure policies are designed with the customer in mind, balancing regulatory compliance with customer needs.
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Evaluate the effectiveness of remediation in addressing customer harms, reviewing policy as required to improve customer experiences.
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Develop and maintain scalable, reusable policies to support safe and effective remediation strategies.
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Support reporting and regulatory engagement
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:
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Proven background in remediation governance, policy design and implementation within financial services.
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Rectification design & delivery experience within financial services
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Proven attention to detail and stakeholder management skills.
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Knowledge of financial services regulatory agenda
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Attention to detail ensuring accuracy, clarity and regulatory compliance
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:
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Knowledge of regulatory frameworks and compliance requirements.
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Knowledge of the Motor Finance industry.
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Risk and compliance qualifications
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at [email protected] or request a call back.
ABOUT US
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers
To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541
To find out more about our benefits:
https://www.closebrothers.com/employee-benefits
To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group
#LI-AB1 #LI-HYBRID
At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.
We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.
We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.
Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.
Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.
We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities.
