We are looking for a warm, welcoming, and professional front desk receptionist to join our team. The front desk receptionist will be the first points of contact in the hotel, providing a smooth check in and useful information to all guests.
EXPECTATIONS
The Receptionist is expected to:
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Be professional at all the times
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Be a positive ambassador of The NoMad throughout your professional career with us.
- Always adhere to company policies and procedures, including but not exclusive of; H&S policies, HR policies; employee handbook.
- To role model The NoMad values and bringing them to life through every interaction.
MAIN DUTIES & RESPONSIBILITIES
- Creating a warm and welcoming first impression on check in, handling credit card transactions and assisting to guest requests
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Handle guest interactions and complaints in a polite, engaging and empathetic manner
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Answering all telephones promptly and efficiently
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Ensure that the standards of the department meet and exceed the quality standards set
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Manage guest reservations, ensuring accuracy on billing and all aspects of the reservation during check in/out and reservation checks
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Coordinate with other departments to ensure guests’ special requests and preferences are met
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Answer calls/emails and communicate to relevant departments accordingly
- Communicate effectively with guests about hotel amenities, services and events promoting upselling opportunities
- Proactively identify opportunities to upsell room categories, packages, and additional services.
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Offer recommendations and assist guests with transportation, entertainment plans, local attractions or various other amenity requests
- Ensure cash handling and accounting is accurately recorded reporting any discrepancies to management
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Verify rooms charges and process payments
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Act promptly and appropriately in case of emergencies or security concerns
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Proactively seek guest comments and feedback.
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Maintain and accurately update guest records in PMS
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Assist Front Office Supervisor/Management with hotel related duties
- Adhere to task list and responsibilities communicated by management.
WHAT WE OFFER
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£750 Refer a Friend Scheme
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50% Employee discount in F&B outlets
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Pension Scheme
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Complimentary family meal and quality coffee/hot drinks whilst on duty
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Growing team with great training and progression opportunity
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Paid break and annual leave
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Good work/life balance
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Your birthday off (paid) after one year of service
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Hotel discount
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Private Health Care
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Wagestream
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Experience Stay - Breakfast included
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5 days of paid sick leave for every rolling 12 months
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Additional holiday for each completed year of service
Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.
