Location: Worsley, M27 0EJ https://www.worsleydentalcentre.co.uk/
We're looking for an experienced Dental Receptionist (or a Dental Nurse with reception experience) to join our busy front-of-house team at our modern dental practice in Worsley.
This is an exciting opportunity for a confident, enthusiastic individual who enjoys working with people, has excellent communication skills, and can help grow the practice through outstanding customer service and sales. If you're passionate about creating an exceptional patient experience and enjoy building lasting relationships with patients, we'd love to hear from you.
We are a modern, three-surgery private dental practice located in the heart of Worsley. We pride ourselves on delivering exceptional patient care in a welcoming, professional environment, offering a wide range of treatments including cosmetic dentistry, restorative dentistry, orthodontics, implants and general dental care.
Our friendly and supportive team is committed to providing an outstanding patient experience, and we're looking for someone who shares our passion for excellent customer service while helping our practice continue to grow.
Working Monday to Friday, you'll be the friendly face that welcomes our patients and the confident voice they speak to on the phone. You'll play a key role in ensuring every patient enjoys a smooth and positive journey from their first enquiry through to their treatment.
Your responsibilities will include:
- Managing patient appointments, diaries, records and payments.
- Providing a warm, professional welcome and delivering an outstanding patient experience.
- Answering telephone and online enquiries, converting enquiries into appointments.
- Discussing treatment options, finance and membership plans with confidence where appropriate.
- Keeping patient records accurate and up to date.
- Liaising closely with clinicians and the wider practice team to ensure the smooth running of the practice.
- Supporting clinicians and the wider team with administrative duties.
- Promoting dental treatments, membership plans and practice services.
- Managing and creating engaging content for the practice's social media channels.
- Responding to online enquiries and helping maintain the practice's online presence.
- Assisting with practice marketing initiatives and patient events when required.
- Maintaining a tidy, organised reception area and ensuring the efficient day-to-day running of the front desk.
- Previous experience as a Dental Receptionist or Dental Nurse with reception experience.
- Sales experience is essential. You should be confident discussing treatments, converting enquiries into appointments and helping patients understand their options.
- Excellent communication and customer service skills, both face-to-face and over the telephone.
- Strong organisational skills with the ability to work efficiently in a busy environment.
- Good IT skills, including confidence using dental software, Microsoft Office and social media platforms such as Facebook and Instagram.
- A friendly, professional and proactive approach with a genuine passion for patient care.
- Reliable, organised and able to work effectively as part of a team.
- Competitive salary.
- Performance-related bonus scheme.
- Ongoing training and CPD support.
- Full uniform provided.
- Pension scheme.
- Employee discounts on dental treatments.
- Wellbeing support.
- Team social events.
- A supportive, friendly working environment.
- Long-term career development opportunities.
If you're an experienced dental professional with excellent reception skills, enjoy building relationships with patients, are confident in sales, and are excited by the opportunity to support our social media presence while helping deliver an exceptional patient experience, we'd love to hear from you.
Click 'Apply' today with your CV and become part of our friendly Worsley team
